In this research-intensive program, you'll advance management practices and contribute to academic scholarship. Your work will help shape the future of your industry, sector or community.
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January 02, 2024
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Program description
Align your passion and professional experience with academic scholarship. Make an impact in your field and community.
The Doctor of Business Administration is a research-based doctoral program that focuses on applied, scholarly and evidence-based research.
The DBA program has an innovative, hybrid design that takes you through three phases of deep learning and professional reflections. As a working professional, you’ll have the opportunity to address real-life management issues. You’ll focus on current challenges that businesses and societies face, and you’ll anticipate the challenges of the future.
Through course work, you’ll advance your knowledge in management theories, emerging research themes and methodological approaches. Focusing on your research problem, you’ll have the opportunity to dive deep into academic scholarship and reflect on your experience.
Through your doctoral research, you’ll scrutinize assumptions that underpin dominant management theories and practices. You’ll develop and produce knowledge that empowers organizations, industries and communities. Your novel contributions to the advancement of management knowledge and practices will help you take your place as a leader in your field.
We are excited to have you join our community of researchers who seek to advance the understanding of management knowledge and practices and shape the future of businesses and societies.
Hybrid model
Unique to British Columbia and Canada, the Doctor of Business Administration combines the research-focus and rigor of a traditional PhD with the practical nature of a professional doctorate.
The DBA is designed to:
- respond to the changing landscape of doctoral education with a focus on practice-based research
- align with evolving requirements of the labour market to prepare scholar-practitioners for multiple career paths beyond academia
- capitalize on Royal Roads' 25 years of successful experience pioneering blended education in Canada
Compare the differences between a PhD, professional doctorate and the RRU–Doctor of Business Administration.
Doctoral research
Royal Roads University is a public, research-intensive university. We promote innovative, applied research and seek to produce relevant knowledge that responds to global, national and community-based issues.
As part of your DBA, you'll conduct rigorous research and write and defend a dissertation. As a scholar-practitioner, your research will address current challenges facing businesses and industries or issues that are likely to affect these in the future.
Your research will contribute to the advancement of professional, value-driven and innovative management and business practices and research.
Supervisory committee
Unlike other doctoral programs, you do not need to identify an academic supervisor in your application. You'll do so once you are admitted.
During your first year in the DBA, you’ll work with the program head to identify potential supervisors and advisors who best support your research. Your principal supervisor or advisors can be external to Royal Roads University.
You'll work with your supervisor to refine the initial research proposal you submitted as part of your application to the DBA.
Who it’s for
The DBA is designed for working professionals who want to make a difference in their field of practice or industry.
Our DBA students are driven to conduct scholarly, scientific and practice-based research. They are committed to producing relevant knowledge that will contribute to academia and drive conversations to solve industry problems.
The program is also a good fit for academics in universities and colleges who do not have a doctoral degree. The DBA will help graduates advance in the post-secondary sector.
Program delivery
The Doctor of Business Administration is a rigorous research-based doctoral program.
Delivered through the blended learning model, this 60-credit, full-time program includes:
- online learning, including course work, research, workshops, seminars, conference participation and self-directed study
- three intensive and immersive residencies on campus
Royal Roads' DBA is designed to allow you to earn a doctoral degree without putting your career on hold. You can integrate your classroom study and research with your current work experience, allowing you to make an impact in your field of practice.
DBA in phases
The DBA program takes place in three phases:

1. DBA foundations
The foundation phase lasts one calendar year and consists of a two-week residency, three online blocks and a self-directed study period.
The goal of this phase is to ground you in theory and sound methodological approaches to help you engage in quality research.
2. Research preparation
The research preparation phase runs over one calendar year and consists of a one-week residency, followed by a self-directed study period. During the study period, you'll participate in online activities, which will help you to engage in meaningful dialogues with other students, scholars and colleagues.
The aim of this phase is to develop a focus for your original research study, which will become your dissertation. Upon completion of the candidacy exam, you'll submit your research proposal for approval. You'll also participate in a relevant conference.
3. Execution and writing
The execution and writing phase runs over two years. In this stage, you’ll conduct your research in coordination with your dissertation supervisory committee.
Toward the end of your third and fourth year, you’ll participate in online activities designed to share your conference papers and research contributions.
At the beginning of your fourth year, you'll take part in a third and final residency for one week, which will be scheduled to run at the same time as the residencies of DBA students who started after you. You'll network and share knowledge with colleagues on campus.
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Assessing your application
Admission to the DBA program is competitive, and seats are limited. We encourage you to apply and submit all supporting documents well in advance of the application deadline, as your application may go through several rounds of assessment.
While final admission decisions may be issued within a few weeks of your completed submission, you can normally expect to receive an admission decision within six weeks of the application deadline. We will, however, make sure to keep you posted on the progress of your application.
You are encouraged to contact an enrolment adviser for any questions about the admission requirements and timeframe. The Program Head holds periodic online sessions to introduce the program and discuss admission and proposal requirements.
Standard admission
- Relevant master’s degree from a recognized university, normally with a minimum ‘B’ (3.00/4.33 GPA).
- Normally, a minimum of seven years of relevant full-time work experience, with five years at a management level and increasing levels of responsibility.
Flexible admission
No Flexible Admission process for this program. All applicants must have a recognized master's degree.
English language proficiency
If English is not your primary language, please review our English language requirements.
The adjudication panel will look for evidence of sufficient management knowledge, skills and competencies; appropriate work and management experience; progressive professional development; leadership potential; intellectual curiosity; a commitment to dedicating time to the program; and a capacity to take on independent applied research.
The following will be used in assessing the eligibility of applicants for admission:
Application form
In order to apply online, you will be required to create a log-in account using your email address. You will be required to list all credit courses and/or programs you have completed or are currently enrolled in. An application fee will be required. If your application fees are being paid by a third party, review sponsored student information. Once submitted, you may check the status of your application at any time.
Official transcripts
Applicants are responsible for arranging for the submission of official transcripts from ALL post-secondary (higher education) institutions currently or previously attended, for all credit courses and/or programs. Transcripts are not required for non-credit programs or courses, though some programs may require proof of professional certifications or designations.
Transcripts are considered official only if submitted directly by the Registrar or other recognized authority of the providing institution in the institution's original, sealed envelope. If the envelope has been opened, the transcripts are no longer official and new (official) transcripts will be required to complete your application.
All international transcripts and credentials are subject to an international transcript and/or credential evaluation.
Letters of reference
Three letters of reference that attest to the qualities of intellectual curiosity, ethical behaviors, independent thinking, responsible leadership, and motivation to complete the program. Ideally, two of which should be from individuals qualified to speak specifically to the applicant's academic qualifications and ability to conduct research at the doctoral level.
Program proposal
Candidates will be expected to develop an initial three to five-page proposal which includes:
- Statement of proposed investigation that defines an actual problem situation and draws on relevant literature;
- Statement of anticipated contributions of proposed investigation in relation to the areas of management research, management practice, knowledge economy, globalization and sustainability;
- Statement of career goals and how the program links to those goals as well as the impact the program may have.
Structured résumé
- Education: Include all higher education institutions attended and specify if any degrees, diplomas, and certificates were awarded.
- Professional experience: Please include name of organization, position, length of service (including months and years), and a description of responsibilities. As well, indicate all progressively senior-level appointments and/or points of increased levels of decision-making authority.
- Voluntary/unpaid work experience: Include organization title, length of service, and a brief description of duties and responsibilities.
- Professional memberships/affiliations: List memberships and positions held in professional associations, service clubs, and the community/volunteer sector.
- Other relevant information: Provide any other information that may be of assistance to the review committee.
If applicable:
- A writing sample may be requested (e.g., thesis chapter, academic or professional report/publication).
- An interview may be required with the applicant to determine their suitability for admission.
- Applicants declaring permanent resident or Convention Refugee status in Canada, must submit a copy of their Permanent Resident Card (PR card) along with their application.
- Transcript evaluation fee or credential evaluation report, if submitting international transcripts.
- An official English language proficiency score report or other evidence of proficiency if English is not your primary language.
- Any other information or documents as may be requested to determine your eligibility.
For information on how and where to send your supporting documents, please refer to the document submission guidelines.
Financial aid and awards
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Meet DBA students
Meet students in the Doctor of Business Administration program at Royal Roads University. Learn about their backgrounds and their research interests.
Royal Roads' Doctor of Business Administration is unique to British Columbia and Canada. It combines the research focus of a traditional PhD with the practical applications of a professional doctorate.
Benjamin Ameh
Benjamin Eneojo Ameh is a supply chain and logistics professional with more than 18 years of experience in import/export operations, transportation, logistics, project management, inventory control, budget planning, industry benchmarking, process improvements, cost reduction and purchasing. Ameh believes work processes should add value, and any steps that do not add value should be examined, changed, or eliminated.
Ameh’s research interests include supply chain optimization for business process re-engineering. He will investigate the impact of full-scale deregulation of the downstream oil and gas industry in Nigeria. His research aims to deepen understanding of the challenges hindering effective supply chain management of the downstream oil sector, and the impact of oil subsidy removal on the urban and rural households. Hopefully, the findings of the study will provide policy evidence for Nigeria oil sector reform, which will guide Nigeria economic managers to maximize the expected gains from subsidy removal in the O&G sector.
Ameh holds a Master of Business Administration from Rivers State University (2008). He is a Chartered Accountant (ICAN) and a certified Logistics Professional (CITT).
Edward Appiah-Brafoh
Edward Appiah-Brafoh is a human capital professional with 15 years of experience in human resources management and development. His research topic is “Developing Human Capital to Accelerate Time to Autonomy in the Oil and Gas Industry”. The anticipated outcome of his research is a competency development framework capable of accelerating the capacity development of petro-technical professionals in the global oil and gas industry.
Edward is the immediate past Human Capital Manager at the Petroleum Commission of Ghana, where he superintended the Commission’s human resource management and development operations and activities. Part of his role included ensuring that Ghanaians were adequately trained to provide human and material services to the country’s oil and gas industry. Previously, Edward was the Chief Human Resources Officer at the Ghana National Petroleum Corporation (GNPC) from July, 2008 to February, 2015.
Edward holds a Master of Science in Human Resource Development (2005) and a Master of Arts in Communication (2001) both from Pittsburg State University, Pittsburg, Kansas, USA and a Bachelor of Education in Psychology degree from the University of Cape Coast, Ghana (1999).
In recognition of academic excellence demonstrated during his MA in Communication, Edward was inducted into Phi Kappa Phi, America’s largest and most prestigious academic distinction honour society in 2003.
Edward is a chartered member of the Chartered Professional in Human Resources (CPHR) Alberta, Canada.
Nathan Banda
Nathan Banda is an administrator with Alberta Health Services at the Drumheller Health Centre Site, where he leads the local management team and frontline professionals in nursing and allied health in patient and family centred care. Banda believes in the power of collaboration, teamwork and a shared vision in ensuring that there is continued betterment in service delivery along the continuum of care. He is a passionate and dedicated health care administrator with a strong background in patient safety and quality.
While working at Olds Hospital and Care Centre in central Alberta, Banda implemented changes in the nurse-to-nurse reporting system and also implemented the “Big White Board” for discharge planning and RAPID rounds. This initiative was key in bringing all the patients information in one place and updating the information with clear plans from admission to planned discharge.
In 2018, as a manager in the Drumheller Operative Room, Banda initiated debriefings after major surgical cases as a way of improving patient safety and quality. He also initiated changes in the orientation program for new nurses on the medical surgical unit and the Emergency Department at the Drumheller site. His doctoral research focuses on nursing retention and recruitment challenges in rural Alberta, with interest in strategies to deal with perpetual and growing challenges in patient care delivery in these areas.
Outside of work, Banda enjoys spending time with his wife and four children. His hobbies include writing, gospel music, evangelism and counselling. In 2016, he self-published his memoir, “Moments That Shaped My Life: Life of an Ordinary Malawian Boy,” in which he chronicles his upbringing in Malawi, the heart of Africa, in the 1980s.
Banda holds a Bachelor of Science in Nursing and a Master of Science in Nursing from Excelsior College, Albany, New York (2016).
Tasha Brooks
Tasha Brooks works as an Indigenous education navigator at Vancouver Island University (VIU), where she taught the Introduction to Management course as a term instructor in 2019. She is the president of the board for Quw’utsun Kwa’tlkwa Enterprises, a member of VIU’s alumni board and a previous national student director for Council for the Advancement of Native Development Officers (CANDO) and the lead researcher on a national project investigating Indigenous business incubators.
Brooks is a member of the Cowichan Tribes First Nation and has extensive experience working with and for Indigenous communities and organizations. She understands the need for Indigenous-led research and looks forward to contributing to the body of knowledge in Indigenous entrepreneurship. In her first term at Royal Roads she has been awarded 5 National scholarships.
Brooks’ research aims to enhance and encourage capacity building and self-determination through entrepreneurship by conducting research for First Nation entrepreneurs and Indigenous business support organizations. More specifically, why is there a disproportionately lower number of self-employed First Nation entrepreneurs despite the large number of entrepreneurial support services available to entrepreneurs throughout Canada? She aims to inspire and empower people along their journey and progress towards strong, unified nations.
She has completed coursework for a Doctor of Business Administration through Walden University and has transferred to Royal Roads to She holds a Master of Business Administration, a Master of Science in International Management and a Bachelor of Business Administration (2011) from Vancouver Island University. She received a Technician of Aboriginal Economic Development Certificate (2015) from CANDO.
Rick Burt
Rick Burt is a vice-president for a Canadian-based aviation company. Burt is responsible for both the development of new business as well as actively promoting safety and innovation in the aviation Industry. Among Rick’s achievements are his numerous contributions to harsh weather operations, search and rescue, and medical evacuation. He developed and introduced dedicated offshore search and rescue/medevac services in Canada, the United States and Australia (WA). His work has taken him around the globe in many capacities that have had tangible and material positive contributions to aviation infrastructure, safety and standards.
Rick has Airline Transport Pilot (ATP) certificates in fixed and rotor wing aircraft. He has over 10,000 accident free hours in both airplanes and helicopters. Burt has participated in several industry associations and boards including SAR Working Group Member – HeliOffshore (2019-Present), Helicopter Association International (2001/09), Helicopter Association of Canada (2002/04) and Newfoundland Ocean Industries Association (1998/00). He received the Transportation Person of the Year Award by St. John’s Board of Trade (2000) and recognized as one of Atlantic Canada’s “Top CEOs” by the Atlantic Business Magazine (2010).
Burt’s doctoral research will investigate, identify and address the problem situation and associated gaps in emergency services and resources as it relates to search and rescue (SAR) and medical repatriation/evacuation in the Antarctic. He will focus on the methodology and modeling, techniques and tools and associated business solutions in terms of providing SAR services in harsh polar environments.
He holds a Master of Business Administration from Royal Roads University (2014).
Bill Danielsen
Bill Danielsen works as the executive director for Enterprise Identity Services with Employment and Social Development Canada (ESDC). Throughout his more than 23-year career in the federal government, Danielsen has championed a number of significant change management initiatives and has overseen the implementation of several multi-national and international projects. Additionally, Danielsen has chaired federal committees reporting to the Privy Council Office that have directly impacted the operations and machinery of government. A seasoned leader, he has led crisis and emergency response for a portfolio of more than $120B. Danielsen has been a leader in working to address corporate risk associated with insider threat across a number of federal departments. Insider threats include intentional and non-intentional events caused by employees that can have significant and catastrophic impacts to organizations, largely linked to data breaches.
Danielsen’s doctoral research interests include the identification of corporate risks linked to insider threat through the implementation of psycho-social testing that identifies potential vulnerabilities. This information will bolster the technological tools that exist in some organizations as a means to further reduce insider threat risk.
When not working, Danielsen can be found out on the trails running, or on the ice curling. He holds a Master of Business Administration from Royal Roads University (2014) and a Bachelor of Arts in Social Sciences from the University of Victoria (2008).
William Fung
William Fung grew up in Vancouver before returning to Hong Kong for a quarter-century. Fung has served in financial and general management roles in corporations as well as not-for-profit organizations, and has volunteered in board director and treasurer capacities for organizations both in Hong Kong and in Greater Vancouver.
His doctoral research will investigate the costs and benefits of improving governance, implementing risk management, and ensuring compliance to see if there is net improvement in financial performance to be had from betterment in the three areas.
Fung holds a Bachelor of Commerce in Accounting from the University of British Columbia (1993) and an Executive Master of Business Administration from the Richard Ivey School of Business, the University of Western Ontario (2005). He holds the designations of Chartered Professional Accountant (CPA, CGA), Chartered Certified Accountant (ACCA, UK), Chartered Secretary (ACIS), Certified Internal Auditor (CIA) and International Certified Valuation Specialist (ICVS).
Dilash Krishnapillai
Dilash Krishnapillai is a leading project management expert who works with private and public sector organizations to build Project Management Offices (PMO) and project delivery models that will effectively transform the organizational mission with tangible results. Krishnapillai believes organizations need nimble processes that can quickly adapt to change to thrive and innovate in the contemporary information age. He is currently employed as the director for delivery services at a multi-national organization in the financial industry, where he has accountability for the delivery of all strategic, client-driven, and regulatory projects. He is also a professor and faculty member at Humber College, teaching a postgraduate project management program for the past ten years. He assists organizations in the development of project management course material and has developed a number of courses for the program including the momentous Strategic Portfolio Management and IT Project Management streams.
Krishnapillai’s research explores the factors that can facilitate agility in organizations and establishes the interplay between these factors. The outcome of this study would enable senior management in organizations to adopt strategies that can facilitate agility in organizations and respond promptly to changes in the internal and external ecosystems.
Krishnapillai graduated with a Bachelor of Applied Science (B.A.Sc.) in Computer Engineering degree from University of Ottawa. He is a Licensed Professional Engineer in the province of Ontario (P.Eng.), a certified Project Management Professional (PMP), Program Management Professional (PgMP) and a Certified Management Consultant (CMC). He holds a Bachelor of Education (B.Ed.) specializing in adult education from Brock University and a Master of Business Administration (MBA) in Executive Management from Royal Roads University (2012). Krishnapillai is also a Certified Scrum Master (CSM) and SAFe Program Consultant (SPC®).
Shelley Legin
Shelley Legin is the general manager – Corporate Services for the City of Nanaimo and has three decades of senior-level experience and innovation in all levels of government and the financial and post-secondary sectors. Legin is known for her transformational leadership skill and a track record for excellent strategic and operational outcomes.
Legin believes impact investing is a possible mechanism to collaborate across corporations, not-for-profits, the private sector, institutions and government to address significant social issues.
Legin’s research will focus on the role of the intermediary in mobilizing both the field of impact investing and higher education system actors to address low participation rates of non-traditional learners in post-secondary education in a scalable way.
Grounded in a theoretical framework based on institutional and field theories, Shelley recognizes there is an opportunity to research and construct a catalytic intermediary role to address a gap in the extant literature specifically to:
- Elucidate the current and possible future role of the intermediary in impact investing.
- Expose opportunities to further the institutionalization of the social impact field.
- Detect barriers and enablers to mobilization and scale.
Legin holds a Bachelor of Administration from the University of Regina (1985), a Master of Business Administration from Queen’s University (2000) and is a Chartered Professional Accountant.
Michael Morrison
Michael Morrison is the corporate director of Public Private Partnerships with Island Health in British Columbia. As a member of the expanded executive leadership team, he is responsible for day-to-day site support operations for three hospital sites on Vancouver Island and is a part of the Operations and Support Services leadership.
Prior to accepting this role, Morrison spent more than 16 years working as a civilian for the Canadian Navy and the Department of National Defence in Victoria. He was the chief of staff at Canadian Forces Base Esquimalt, Canada’s second largest military base for the last five years of his employment in the federal public service. In 2012, Morrison was awarded the Queen’s Diamond Jubilee Medal for leadership and service to Canada.
Experienced as an instructor and a facilitator, Morrison has covered such topics as accounting, logistics system implementation, performance measurement and information management. He has been an associate faculty member since 2008 in the Royal Roads University Faculty of Management an advisor and/or reviewer for MBA students on their final comprehensive projects.
Morrison’s doctoral research focuses on improving accountability and cost controls in publicly funded healthcare organizations. This will be investigated through the develop a framework for decision making in day-to-day operations in acute care setting.
Morrison holds a Master of Business Administration at Royal Roads University (2007) and a Master of Defence Studies from Royal Military College (2015). He was the first civilian to complete the Canadian Joint Command and Staff College Distance Learning Programme (2013). He is a Certified Management Accountant (CMA) (2010) and a Chartered Professional Accountant (CPA) (2013), and has completed executive certificates in strategic leadership (2010), executive development (2011) and communication and negotiation (2013) from the Sauder School of Business at the University of British Columbia.
Morrison enjoys cycling, paddling and outdoor photography. He lives in Victoria with his wife Kerry and their children.
Karly Nygaard-Petersen
Karly Nygaard-Petersen is a brand and marketing strategist with BCAA and Evo Car Share. She partners with technology firms, designers, artists, entrepreneurs and other marketing gurus to share compelling stories in the mobility arena. After working for nearly two decades in marketing and strategic ventures, Nygaard-Petersen believes that micromobility has the potential to be the next big (disruptive) thing.
In 2015, she was a key driver in the launch of Evo Car Share – North America’s fastest growing car share. An experiential marketing specialist, she has garnered partnerships with major brands and events such as Lululemon’s SeaWheeze and Skookum Music Festival. Nygaard-Petersen is a celebrated leader within the BCAA team, her work contributing to winning the BCAMA Marketer of the Year in 2016.
Passionate about mobility and a serial innovator, Nygaard-Petersen’s doctoral research focuses on primary factors in micromobility adoption in urban populations. She aims to understand what will drive long-term adoption of new mobility modes in urban centres, ultimately aiming to support cities globally to become better equipped in implementing strategies for first and last mile transit options that are both smart and truly zero emissions.
Nygaard-Petersen holds a Bachelor of Arts in English Literature and Visual Arts from Simon Fraser University (2006) and a Master of Business Administration from Royal Roads University (2015).
Scholarships awarded
- British Columbia Graduate Scholarship
- Doctoral Entrance Award
- Mitacs Accelerate
Publications
Nygaard-Petersen, K. Book review: Lazy, Crazy, and Disgusting: Stigma and the Undoing of Global Health. Organization. [IF: 2.619] (October 23, 2020)
Prasad, A., & Nygaard-Petersen, K. An opt-out organ donor system could address Canada’s shortage of organs for transplant. The Conversation (Canada) (9 September).
Nkem Onyegbula
Nkem Onyegbula is an independent consultant and principal with CYNKON Inc. He is responsible for providing change management, project management and business strategy services on change initiatives to his clients to generate positive return on investment. He has strong experience in organizational development, strategic change, business analysis and strategy, change and communication strategies, training strategies and competency frameworks.
Prior to becoming an independent consultant, Nkem worked in Edmonton, Canada for Deloitte as a Manager in the Human Capital Division. He also worked for the City of Edmonton as a Project Manager, Change Initiatives. Prior to moving to Canada, he worked in Tampa, Florida for Vista Hill Management as a Project Manager, and for Sykes Enterprises as an Organizational Development research analyst.
Onyegbulas’ doctoral research leverages his professional experience and explores ways of enhancing change management models by understanding the intrinsic and irrational motivational behaviours of individuals via cognitive and social psychology to drive the adoption of IT applications. He believes this will be relevant for change practitioners during IT system implementations. He intends to address this by leveraging a comparative analysis study and incorporating a qualitative approach, which will generate robust evidence. He intends to also leverage John P. Kotter’s Eight Steps of Change Model.
Nkem wrote an article about effective leadership competencies during the COVID-19 pandemic, that has been published on CERIC.CA. In 2020, Nkem was appointed for a three-year term to serve as a public member on the Mortgage Broker Industrial Council by the Alberta Minister of Service.
Nkem holds an MBA from the University of Tampa (2004) and a Bachelor of Science (Geophysics) from the University of Lagos (1998). He is a Certified Management Consultant (CMC) with the Canadian Association of Management Consultants, a Change Management Specialist (CMS) with the Management and Strategy Institute and is Prosci certified in Change Management.
He enjoys playing soccer and cherishes spending quality time with his wife and three children, who all live in Edmonton, Alberta.
Peter Rasquinha
Peter Rasquinha is a programmer analyst and instructor in Computing Science at the University of the Fraser Valley in Abbotsford, BC. As an instructor, Rasquinha teaches in the Bachelor of Computer Information Systems program. As a programmer, Rasquinha assists the Office of the Registrar manage the student information system. Rasquinha believes that by using best pedagogical practices, students are actively engaged, trained for academic success and provided practical skills for employment. Rasquinha also believes that by applying current thinking in organizational institutionalism, the Information Technology Services department at the university can be provided with a framework to decrease conflict within the IT staff and thus provide efficient services to university stakeholders.
His doctoral research interests are in institutional logics framework and microfoundations of institutions with a focus on developing a framework that can be used to improve service. The framework will help in analysing the behaviour of the IT staff and overcome conflict when delivering services. Rasquinha believes that by having this framework, conflicts among the IT staff can be avoided resulting in efficient service delivery.
Rasquinha is a certified Project Management Professional, a certified Information Systems Auditor, and a Chartered Professional Accountant. He holds a Master of Science in Computers from the National Institute of Technology (1995) and a Master of Business Administration from the University of British Columbia (2006).
See the distinctions between a PhD, professional doctorate and the RRU–Doctor of Business Administration.
This table summarizes some of the distinctions between a PhD, professional doctorate and the RRU–Doctor of Business Administration.
