Student Research Feature: A Paradigm Shift to Utilizing Uncomfortable Conversations

A Paradigm Shift to Utilizing Uncomfortable Conversations

The School of Leadership Studies would like to extend our heartfelt congratulations to Rishi Sanjeev Sharma on the completion of a Master’s Thesis titled, A Paradigm Shift to Utilizing Uncomfortable Conversations.

This thesis is available through RRU’s library here A Paradigm Shift To Utilizing Uncomfortable Conversations (viurrspace.ca)

We asked Rishi Sanjeev Sharma a few questions about this research and this is what they said: 

What are some key takeaways from your thesis that would be helpful for other leaders?

In this first-person action-oriented thesis, I used a boundary critique theory with an appreciative lens to challenge aspects of my visible minority status in my system and learn how I can better participate in uncomfortable conversations. Through the research, I found ways to better understand my perspectives and assumptions and increase my personal mastery in dialogue. I feel others from all backgrounds, not only visible minority communities, could benefit from the tools I used and created to help facilitate and participate in uncomfortable conversations. 

How is the organization moving change forward based on your work?

In this thesis, I was the main participant. As this was an action-oriented study, I have already started implementing the dialogic tools and competencies unearthed through the research. One of the most valuable tools I have learned is digital journaling. The process of digital journaling and its help with personal mastery in dialogue has already shown its benefits in my personal and work life relationships. For organizations interested in building better relationships in their teams, I would recommend offering their teams more opportunities for self-growth through digital journaling and incorporating my Conversation Clarity Cycle into their learning plans. 

What surprised you about your experience of the thesis process?

I was surprised by the data that came forward around confidence in dialogue. I was honoured to have two subject matter experts participate in the research. Both were very aware of uncomfortable conversations due to their status and work in marginalized communities. During our discussions, it became very clear there was dialogic confidence built in each of them. Following our discussions, we found that the confidence they had was enhanced because of their status as marginalized individuals and the constant lived experiences of participating in uncomfortable conversations. 

How are you applying lessons learned from your whole MA-Leadership journey?

I have been sharing my excitement about my thesis and my new knowledge from the MA program through various social media channels, including a link to my paper. I have been fortunate enough to have already participated in a podcast on climate change, local and global impacts. I used tools learned through the program and my work and literature reviews in dialogue and uncomfortable conversations. I have also been invited to participate in another podcast to discuss race, culture and diversity in my local community. During the podcast, I will be introducing my thesis and will build awareness of the dialogic tools I created. I will also highlight the learnings on confidence from my participants and through my literature reviews for other visible minority community members who may be listening to the program. I am also working on becoming part of a successful and well-known equity, diversity and inclusion program. With my thesis and new knowledge from the MA program, I was more able to be recognized as leader in and referred as a possible certified trainer with this amazing association! I am feeling so proud.