Confidentiality and Informed Consent

We make it a priority to keep students involved and comfortable with counselling and learning strategy services within our short-term support model which is generally a maximum of 5 sessions per student.

We respect confidentiality by collecting, using, disclosing and retaining personal information in compliance with the BC Freedom of Information and Protection of Privacy Act, [RSBC 1996] CHAPTER 165. Some exceptions to these guidelines are:

  • Counsellors may share information if you tell them of clear harm to self or others, so they may take measures to prevent this from happening.
  • Counsellors must report instances of current child abuse.
  • If a Counsellor or their files are subpoenaed, they must disclose what is requested by the courts.
  • If you provide signed consent to release information to third parties, we will share the information you request, provided it is within the record retention timelines.

By accessing our services, you understand and accept that:

  • RRU’s Student Services team works collaboratively to ensure the well-being of students. With respectfulness, our counsellor may consult with other RRU counsellors and staff (e.g. Accessibility Services, Financial Aid & Awards, faculty, team coaches, CARE Team) for the purpose of seeking advice and resources to provide the best possible support.
  • By written request you are welcome to view any records pertaining to you.
  • Counselling via phone or video has risks. While we have security settings on Zoom, we cannot guarantee our conversations will not be intercepted.
  • You have a responsibility for ensuring confidentiality, safety, and security during remote counselling and learning strategy sessions. This means finding a quiet, private, and distraction-free space, and closing other programs on your phone or computer.
  • It is not appropriate to video or audio record the session.

If you have any questions about the counselling wellness supports you are receiving, please contact us.

Contact Counselling Services