With over a decade of experience in luxury hospitality, I serve as the Director of Front Office & Reservations at Rosemead House, bringing strong leadership, guest-focused service, and operational excellence to every role. My background spans world-renowned brands such as Fairmont, Marriott, and Oak Bay Beach Hotel, where I have led high-performing teams, enhanced guest satisfaction, and optimized front office operations. Skilled in Opera, revenue support, service recovery, and safety compliance, I am also recognized with multiple awards for leadership and performance. Alongside my hotel career, I am passionate about teaching and regularly share industry knowledge with students as part of my commitment to developing future hospitality professionals.
Experience
With a decade of leadership in luxury hospitality, I have driven high-performing front office, reservations, and guest service operations across prestigious brands such as Fairmont, Marriott, and Oak Bay Beach Hotel. I excel in elevating guest experiences, optimizing operations, and leading teams through fast-paced, high-pressure environments. Known for decisive problem-solving, service recovery excellence, and strong revenue support, I consistently deliver smooth operations, empowered teams, and memorable guest journeys while upholding world-class service standards.
Education
2023
Master of Arts in Tourism Management
Royal Roads University
Awards
2025
Leader of the Quarter Q1
Fairmont Empress
2016 & 2018
Employee of the Year
Marriott Hotels