Royal Roads University's response to COVID-19

Royal Roads University stands in solidarity with the Canadian Human Rights Commission against the racism that has emerged globally alongside the COVID-19 pandemic. This virus has no borders. Royal Roads supports equity and inclusion for all, and racist behaviour will not be tolerated on our campus or in our online spaces, in keeping with our existing policies.

The health and safety of our community and the public at large is our top priority. The outbreak of COVID-19 and pandemic declaration means we are all in a rapidly evolving situation. We are closely following information and advice from public health officials, the BC Centre for Disease Control and the Public Health Agency of Canada.

If you have care-related questions call HealthLinkBC at 8-1-1 if you are in BC. If you are outside BC follow the directions of your local health authority. Canadians can call the Public Health Agency of Canada toll-free phone line at 1.833.784.4397 for answers to general questions about COVID-19.

Contact Royal Roads

Questions about RRU program or event changes related to COVID-19?

Phone: 250.391.2511

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Latest News

See the latest news related to COVID-19.

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Information Sources

Getting information about COVID-19 from reliable sources is essential.

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Campus Protocols

Each of our individual actions and decisions plays a role in our fight to flatten the curve. Although there will be fewer people on our campus, it is vital that we continue to follow public health and WorkSafe BC guidance. Royal Roads has developed campus protocols to ensure the health and safety of our community.

Mandatory daily screening

  • Employees, students, contractors and visitors must assess themselves daily for COVID-19 symptoms prior to entering the campus or any Royal Roads workplace.
  • Daily screening and self-assessments can be conducted using the BC COVID-19 Self-Assessment tool
  • Do not visit campus if you:
    • are experiencing any COVID-19 symptoms;
    • live in the same household as a confirmed or presumptive COVID-19 case who is in self-isolation; or
    • have returned from travel outside of Canada within the last 14 days.
  • If you are unsure about your symptoms, contact your health care provider or call 8-1-1.

Practise good personal hygiene to protect yourself and others

  • Regular handwashing is one of the best ways to minimize the risk of infection. If water is unavailable, use an alcohol-based hand sanitizer.
  • Avoid touching your face, especially eyes, nose or mouth.
  • Cough/sneeze into elbow or sleeve; immediately dispose of tissues and wash hands.
  • Stay home if you are sick; avoid contact with people who are sick.

Practice physical distancing

  • No handshakes.
  • Practice physical distancing; stay at least two meters (6 feet) from others.
  • Respect guidelines and barriers such as directional arrows or plexiglass.
  • Face masks are optional though not provided, and the use of them does not affect the maximum occupancy of rooms and elevators.

Respect building protocols

  • Follow new room occupancy limits.
  • Sign in and sign out of buildings.  

Please report any concerns to human.resources@royalroads.ca or care@royalroads.ca

Info for students

On-campus classes and residencies moved online

All on-campus classes at Royal Roads University, including residencies, have moved online until Dec. 31, 2020 in response to the COVID-19 pandemic. Our top priority is ensuring continued health and safety of students, faculty and staff

Students whose courses will be shifting from on-campus to online delivery will hear more information from their respective program offices.

“At Royal Roads, our top priority is student safety. We are working hard to maintain a quality learning experience for our students as they move to complete programs,” says Royal Roads University President and Vice-Chancellor Philip Steenkamp. “We continue to follow the guidance of the Provincial Health Officer and the Ministry of Advanced Education and Skills Training. Royal Roads is ideally suited to make this shift, as a university where most classes are routinely held online.”

Classes & Residencies

What’s happening with study abroad programs?

Study abroad programs have been temporarily suspended.

We continue to work to provide options for program completion, including remote internships around the world.

Students are encouraged to connect with their program office for more information.

Last updated: May 8, 2020 11:40 a.m.

Are classes running at Royal Roads University?

Royal Roads University is planning that programs, courses and residencies will continue to be offered online until December 31, 2020.

In a few exceptional cases programs may be adjusted or deferred.

Students in these programs will be contacted directly by their respective program office.

Last updated: May 8, 2020 11:31 a.m.

What's happening with on-campus residencies?

Residencies will be offered online until December 31, 2020. In a few exceptional cases programs may be adjusted or deferred.

Students in these programs will be contacted directly by their respective program office.

Last updated: May 8, 2020 11:35 a.m.

My on-campus program is moving online. Is there support for adapting to new learning technologies?

The RRU LaunchPad in Moodle has orientation modules that help students learn about the online learning technologies we use at Royal Roads. Use your student login to access this resource. Find out more by visiting New Student Orientation.

Last updated: May 14, 2020 11:15 p.m.

Academic Support

My research may be affected by restrictions due to the COVID-19 pandemic. What can I do? (UPDATED Aug. 10)

As long as Canada has measures in place for physical/social distancing and staying at home, all forms of data gathering for research and projects that involve physical/social interaction such as focus groups and face-to-face interviews and other forms of in-person research should not proceed. Rather student researchers should use other data gathering methods such as telephone, on-line surveys, and email, among others.

In rare cases an exemption may be considered. Royal Roads is here to support students affected by the pandemic. You can find more information at the Office of Research Services, including an information page and a form for exemption requests.

Updated Aug. 10, 2020 1:15 p.m.

Can I still get help from the Writing Centre?

Yes, support from the Writing Centre is available online.

Updated May 14, 2020 at 11:32 a.m.

May I come to campus and use the Library? How do I access Library services?

The RRU Library building is closed until further notice. We are still responding to phone calls and emails. Reference help is available online.

We encourage all library users to continue to renew books online. If you experience any difficulties renewing, send the library an email.

We are accepting book returns through the front door book return slot located inside the first set of doors at the front of the library.

As long as Canada Post is still delivering, we will continue providing access to our print collection to students within Canada through our document delivery service.

Last updated: May 14, 2020 11:34 a.m.

 

Will team coaching still be available?

Yes, team coaches will continue to offer team coaching to programs that are transitioning from on campus to online. Visit TeamsWork for more information and resources.

Last updated: May 14, 2020 11:36 a.m.

Is the bookstore open?

The Bookstore is open for online sales.

We are not open for in-store sales but we are still responding to phone and email requests.

In-person pickup can be arranged. Call 250-391-2600 ext. 4263 to set up a time.

Last updated May. 14, 2020 12:00 p.m.

Health & Wellness

Will counselling services and learning strategist services still be available?

Yes, counsellors and learning strategists are available by phone, Skype and email.

Students can book an appointment with a counsellor by visiting Counselling Services online.

Last updated: May 14, 2020 11:35 a.m.

Will accessibility services still be available?

Yes, accessibility advisors will continue to offer student support.

Visit Accessibility Services for more information, resources or to book an appointment.

Last updated: May 14, 2020 11:38 a.m.

How is Royal Roads supporting wellness in the transition to online learning?

Royal Roads University counsellors held weekly open sessions in April and May to help build skills for resilience in these challenging times. They continue to visit on-campus cohorts that transitioned online. Blogs with the key content of these lessons, with tools for self-care, can be found on this site.  

Students can contact Counselling Services to speak to a professional, confidential counsellor.

Staff can contact the Employee and Family Assistance Program.

Last updated: June 24, 2020 3:32 p.m.

Is the Recreation Centre open?

The Recreation Centre is offering free, online classes

  • cardio, strength & core 
  • full-body conditioning with dumbbells or alternative
  • yoga & pilates

The building itself is closed until further notice.

Last updated: June 23, 2020 at 3:17 p.m.

Tuition Payments

Will my tuition be reduced if my face-to-face program moves online?

  • We understand that this is a difficult situation for students. However, the provincial government has directed that there are to be no tuition refunds where students complete their course of studies and are eligible to receive a grade for their course work.
  • This means that refunds are not to be provided for courses that continue in alternate format. Royal Roads is aligned with all other universities in Canada in maintaining this current tuition and fees refund policy.
  • Royal Roads has been delivering quality learning online for more than two decades, as one of the first universities in Canada to do so. Throughout this time, our learning environments have been designed to offer students, wherever they are, the richest learning experience possible and continual engagement with their cohort and professors.
  • Students with inquiries about tuition payments should contact Student Accounts.
  • Student financial assistance for unexpected financial issues is available. Students who have financial aid questions should contact Financial Aid.

Last updated: May 13, 2020 5:01 p.m.

I am interested in applying to Royal Roads University. What fees are required?

The current application fee is $123.81. Students with transcripts from institutions outside of Canada may also be required to pay the credential evaluation fee of $123.81.

Last updated: May 14, 2020 1:07 p.m.

When will I receive an invoice for my current courses?

Invoices for credit programs (other than self-paced programs) are issued on the first of the month prior to the course start date and due on the 21st of the month prior to the course start date.

Self-paced programs such as MA/BA in Interdisciplinary Studies and MA/BA in Environmental Practice are invoiced 30 days prior to the course start date and due approximately two weeks prior to the course start date.

Have a look at Payment Schedules for all programs.

Last updated: May 14, 2020 12:56 p.m.

How can I make my payment?

The preferred method of payment is electronically by credit card using MyAdmin, online banking, or PayMyTuition for international payments.

Find full payment details at Payment Information.

Last updated: May 14, 2020 12:54 p.m.

I am unable to pay my invoice by the due date. Will I receive a late fee?

No. Due to COVID-19, late payment fees have been temporarily suspended on overdue invoices until further notice.

I need extra time to pay my invoice, can I get an extension?

Yes, invoices due prior to May 31, 2020 are eligible for an extension to the day prior to the course start date. 

It is important to note that tuition must be paid prior to the course start date to access online course work. 

Contact Student Accounts to request this option.

I am unable to pay my invoice in full, are there payment plans available?

Yes, invoices for courses that are three credits or greater now qualify for a temporary payment plan option.

Contact Student Accounts to apply.

Last updated: May 14, 2020 12:52 p.m.

I need to withdraw from my course. Am I eligible for a refund?

Courses that have not started are eligible for 100 per cent tuition refund.

Courses that are up to 15 per cent completed at the time of withdrawal are also eligible for a 100 per cent refund.

If the course is more than 15 per cent complete at the time of withdrawal, you are not eligible for a refund. For full details please see the Tuition Refund Policy.

Last updated: May 14, 2020 12:45 p.m.

Refunds

I want to be considered for a refund and my course isn't eligible under the Tuition Refund Policy. What can I do?

Students who are not able to participate in current courses because of circumstances beyond their control (e.g., medical conditions, family, employment, personal, direct COVID-19 impact) may be eligible for separate consideration for a non-refundable credit.

Students requesting a non-refundable credit must submit an Application for a Non-Refundable Credit Due to Extenuating Circumstances for processing and approval.

Contact Student Accounts for details. 

Last updated: May 14, 2020 12:36 p.m.

I paid fees for an on-campus residency that is now online. Will they be refunded?

Yes, special function fees and residency fees for on-campus residencies that have been cancelled or rescheduled will be reversed if already invoiced. 

Credits will remain on the student account to be applied to future invoices or students can request a refund at Student Accounts.

Last updated: May 14, 2020 12:48 p.m.

Can I get a refund if I am unable to start my program because of COVID-19?

The tuition deposit for online programs is non-refundable, but students cancelling registration because of COVID-19 can apply for an exception to this policy.

Use the Application for Non-Refundable Credit due to Extenuating Circumstances in the Tuition Refund Policy.

Last updated May. 14, 2020 1:01 p.m.

I have paid my tuition deposit and need to defer. What happens to my tuition deposit?

The tuition deposit will be automatically transferred to the new program. Students are not required to pay a new tuition deposit.

Last updated: May 14, 2020 1:05 p.m.

Is the application fee refundable?

The Application Fee and Credit Evaluation fee are non-refundable fees.

Last updated: May 14, 2020 12:28 p.m.

I paid learning support service fees and student services fees. Will they be refunded?

No, access to learning support, counselling and other support services continue to be available during COVID-19

Standard refund policies will continue to apply for these fees.

Last updated: May 14, 2020 12:48 p.m.

Career Development

What government supports are available to students to help with employment and work-integrated learning opportunities?

Both federal and provincial governments also offer various employment and work-integrated learning opportunities for students. Read more at Royal Roads' Career Development site.

Last updated May 11, 2020 at 1:41 p.m.

What’s happening with study abroad programs and international internships?

Study abroad programs have been temporarily suspended.

We continue to work to provide options for program completion, including remote internships around the world.

Students are encouraged to connect with their program office for more information.

Last Updated: May 8, 2020 11:39 a.m.

Will internship, practicum or career development planning still be available?

Yes, Career Learning and Development advisors will continue to offer student support.

Visit Career Learning and Development for more information and resources.

Last updated: May 14, 2020 11:40 a.m.

 

I am on an internship in Canada and my contract was cancelled because of COVID-19. What should I do?

Connect with your Career Learning and Development advisor and your program office to discuss next steps in completing academic requirements for your internship.

Last updated: May 14, 2020 11:48 a.m.

 

International Students

Can I travel to Canada at this time? (Updated Aug. 7)

International students who had a study permit application approved before March 18, 2020 are exempt from Canada’s travel restrictions and can travel to Canada if they are travelling for non-optional or non-discretionary purposes.

Students are responsible for providing evidence that their travel is essential to the airline prior to departure and to the Canadian Border Services Agency (CBSA) officer at the time of arrival.

If you are unsure whether your travel is considered essential, you can request confirmation from CBSA directly through email here.

Since all on-campus classes at Royal Roads University, including residencies, have moved online until December 31, 2020, travelling to Canada at this time may not be considered essential by CBSA. We do not recommend booking a flight until you hear back from CBSA that your travel is considered essential. If you purchase flight tickets before you hear back from CBSA, consider purchasing refundable tickets.

When contacting CBSA include your:

  • full name
  • date of birth
  • unique client identifier (UCI)
  • passport number
  • detailed reason for travel

International students who had a study permit application approved after March 18, 2020 are not exempt from the travel restrictions at this time and should not make travel plans to Canada since they will not be permitted to enter.

We encourage all international students in this situation to monitor the IRCC website for the latest updates on travel restrictions due to COVID-19.

All travellers to Canada, including international students, who are exempt from travel restrictions must travel with a face mask or covering if arriving by air and must isolate for 14 days upon arrival. The British Columbia (BC) government also legally requires all travelers to submit a detailed self-isolation plan.

Last updated: August 7, 2020 at 4:08 p.m.

Will the on-campus International Student Orientation be moved online?

Yes. The Student Engagement team has moved on campus orientation sessions for international students into an online delivery. More information will be coming to you from Student Engagement and International Support.

 

Last updated: May 8, 2020 11:42 a.m.

Will international student support still be available?

Yes, Student Engagement will continue services for international students. RISIA Advisors will still assist with questions related to international study permits.

Visit International Students for more information and resources, or book an appointment online.

Last updated: May 14, 2020 11:42 a.m.

I am an international student. Will going online impact my VISA study permit or Post-Graduation Work Permit (PGWP)?

Immigration, Refugees & Citizenship Canada (IRCC) has stated that the current transition of Canadian post-secondary programs to online studies will not impact your visa, study permit and Post-Graduation Work Permit (PGWP).

If you are going home or have gone home, to re-enter Canada you may need a valid TRV and ETA along with your permit.

Visit IRCC for more information about travelling outside Canada and check Government of Canada Travel Advisories.

Last updated: May 14, 2020 11:44 a.m.

I am an international student. Do changes during COVID-19 impact my work eligibility?

Students who were previously eligible to work (as noted on their study permit) continue to be eligible to work while all classes have moved online.

Immigration, Refugees, and Citizenship Canada (IRCC) has also temporarily removed the maximum allowable hours for off-campus work for students employed in essential services or functions. Students employed in essential services or functions can now work more than 20 hours a week off campus during academic terms. This temporary change is in effect until Aug. 31, 2020.

For more information, including the list of essential services and functions, visit IRCC.

Last updated: May 14, 2020 12:34 p.m.

Do I still need to apply for a study permit to start a program at RRU?

Students have the option to begin classes outside of Canada without a study permit. However, you do need a letter of introduction or valid study permit when arriving in Canada to show at the Port of Entry (POE). Additionally, any period of study undertaken without approval for a study permit does not contribute to Post-Graduation Work Permit eligibility.
 
If you are registered in a program six (6) months or longer in length, we recommend applying for a study permit online as soon as you receive your official Letter of Acceptance (LOA) from RRU to ensure there are no delays travelling to Canada. 
 
Last updated: June 12, 2020 11:30 a.m.
 

How do I apply for a study permit during COVID-19?

We recommend applying for your study permit online because there are delays processing paper applications; check processing times for your country to ensure you plan accordingly. Students will automatically have 90 days instead of 30 to give their biometrics. Once your study permit has been approved, find out if you’re exempt from travel restrictions and can travel to Canada.

Last updated: June 12, 2020 11:30 a.m.

My classes are online, will I still be eligible for the Post-Graduation Work Permit (PGWP)? (NEW Aug.5)

Immigration, Refugees, and Citizenship Canada has recently announced that if your on-campus courses are being moved to an online-only format because of COVID-19, your eligibility for the Post-Graduation Work Permit Program won’t be affected. This includes students who have a study permit or who have been approved, or approved in principle, for a study permit for a program starting in the spring or fall but who are unable to travel to Canada at this time due to travel restrictions. 

International students in this situation may begin their classes while outside Canada and may complete up to 50 per cent of their program while outside Canada if they cannot travel to Canada sooner.  

If you have been studying online outside Canada and are approaching 50 per cent completion of your program, Royal Roads will work with you an a case-by-case basis to assess your study plan and determine if a reduced course load or a leave of absence can be implemented until it is safe to travel to complete the remaining 50 per cent of your program within Canada. 

For questions related to your program schedule, please contact your program office. For immigration related questions please contact an Immigration Advisor.

For the most up to date information from Immigration, Refugees and Citizenship Canada (IRCC), please refer to the following:

Are you still accepting applications from students outside of Canada?

Yes, please visit our program pages for application deadlines or our international students page for information about transfer agreements.

Last updated: June 12, 2020 11:32 a.m.

What are my options for self-isolation (quarantine) accommodations in Victoria? (NEW Aug. 7)

Under the regulations of the Quarantine Act, all travellers to Canada, including international students who are exempt from travel restrictions, must self-isolate for 14 days upon arrival. The British Columbia (BC) government also legally requires all travelers to submit a detailed self-isolation plan. If you are unable to self-isolate in your permanent or long-term accommodations, you will need to arrange to self-isolate in short-term accommodations, such as a hotel. If you will self-isolate in Victoria, please review our list of local hotels and food services in Victoria to support your self-isolation period. If you will self-isolate outside of Victoria and require assistance locating accommodations and food services, please contact studentservices@royalroads.ca.

For additional information on self-isolation requirements, please review the BCCDC’s guidelines for self-isolation.

If you are a student entering a self-isolation period, please notify Student Services by email to ensure support and services are available to you.

Last updated August 7, 2020 at 4:13 p.m.

Student Support Services

Are student support services available?

Yes, student support services continue to be offered in an online environment:

  • Library Services
  • Computer Services
  • Counselling Services
  • Financial Aid and Awards
  • Indigenous Student Services
  • International Student Support
  • Accessibility Services
  • Career Learning and Development
  • Team Coaching
  • Writing Centre
  • Bookstore

Staff can access and respond to emails, and may hold conversations in secure online settings like Zoom, Collaborate Ultra or Bluejeans.

Last updated: May 14, 2020 11:26 p.m.

Are Indigenous student supports available?

Yes, Indigenous Student Services will continue to provide support to students.

Visit Indigenous Student Services for more information and resources. 

Last updated: May 14, 2020 11:38 a.m.

Financial Aid

Is help available for students facing financial hardship because of COVID-19?

Students financially struggling because of the economic effects of COVID-19 can apply for emergency support through the Emergency Bursary Program.

This funding includes the support of $140,000 from the provincial government for domestic students who are residents of BC.

Both federal and provincial governments also offer various financial and career supports for students. Read more on Royal Roads' Career Development site.

Updated May 11, 2020 at 11:31 a.m.

Will financial aid still be available?

Yes, Financial Aid advisors will continue to offer student support.

Visit Financial Aid and Awards for more information and resources, or book an appointment.

Last updated: May 14, 2020 11:39 a.m.

Convocation

Will there be a Convocation ceremony this spring?

We have postponed our in-person convocation until further notice. For the latest updates, visit the Convocation page.

Last updated: July 3, 2020 5:17 p.m.

Coming to Campus

Can I come to campus to do some work?

Students, faculty and staff are encouraged to work from home.

There is some space available at the Learning and Innovation Centre (LIC) to work. You can pre-book a breakout space or spot in the computer lab. Use the Royal Roads online booking function, or if you need assistance you can email or call Guest Services at 250-391-2511 to book a breakout space or use of a place in the computer lab ahead of time. We highly recommend notice of 24 hours when booking a room. Please note that masks are optional and are not provided.

The hours of operation for these spaces are Monday to Friday from 8 a.m. to 6 p.m. and weekends from 8 a.m. to 4 p.m.

If you did not pre-book, but you are on campus and ask to use a space, we will provide a room if one is available, and disinfect the space prior to your use, which will require a short wait.

Last updated: June 24, 2020 at 9:09 a.m.

What are the safety protocols if I come to campus? (NEW July 3)

The safety protocols for visiting campus are: 

Do not visit campus if:

  1. You are experiencing any symptoms.*
  2. Live in the same household as a confirmed or presumptive COVID-19 case who is in self-isolation.
  3. Have returned from travel outside of Canada within the last 14 days.

*COVID-19 symptoms include fever, chills, new or worsening cough, shortness of breath, new muscle aches or headache, and sore throat. The B.C. COVID-19 Self-Assessment Tool is available for anyone that develops symptoms and can be used to help determine if you need further assessment or testing for COVID-19. If you are unsure about your symptoms, contact your health care provider or call 8-1-1.

Practise good personal hygiene to protect yourself and others

  • Regular handwashing is one of the best ways to minimize the risk of infection. If water is unavailable, use an alcohol-based hand sanitizer.
  • Avoid touching your face, especially eyes, nose or mouth.
  • Cough/sneeze into elbow or sleeve; immediately dispose of tissues and wash hands.
  • Stay home if you are sick; avoid contact with people who are sick.

Practice physical distancing

  • No handshakes.
  • Stay at least two meters (6 feet) from others.
  • Respect guidelines and barriers such as directional arrows or plexiglass.
  • Face masks are optional though not provided, and the use of them does not affect the maximum occupancy of rooms and elevators.

Respect building protocols

  • Follow new room occupancy limits.
  • Sign in and sign out of buildings.  

What are my options for self-isolation (quarantine) accommodations in Victoria? (NEW Aug. 7)

Under the regulations of the Quarantine Act, all travellers to Canada, including international students who are exempt from travel restrictions, must self-isolate for 14 days upon arrival. The British Columbia (BC) government also legally requires all travelers to submit a detailed self-isolation plan. If you are unable to self-isolate in your permanent or long-term accommodations, you will need to arrange to self-isolate in short-term accommodations, such as a hotel. If you will self-isolate in Victoria, please review our list of local hotels and food services in Victoria to support your self-isolation period. If you will self-isolate outside of Victoria and require assistance locating accommodations and food services, please contact studentservices@royalroads.ca.

For additional information on self-isolation requirements, please review the BCCDC’s guidelines for self-isolation.

If you are a student entering a self-isolation period, please notify Student Services by email to ensure support and services are available to you.

Last updated August 8, 2020 at 4:22 p.m.

Info for staff & faculty

Thank you for your extraordinary efforts and support as we work together to continue to deliver education and services in these unprecedented times. 

Planning is underway and information will be shared soon regarding staff eventually returning to campus.

This will include timing and details about social distancing protocols, limits on the size of gatherings, and health and hygiene considerations.

This will be a phased, iterative process, taken one step at a time and there may need to be adjustments along the way as issues emerge.

Visit Human Resources for work and mental health information, icluding FAQs, tips and resources.

An important message from Healthy U

As we practice physical distancing due to the COVID-19 outbreak, it’s normal to feel a range of emotions, including anxiety, worry and fear.  We are more physically disconnected from our usual communities and may be experiencing feelings of isolation.

Here are some ideas to help you through this challenging time from Human Resources and the Healthy U team.

Visit the HR website

Health & Wellness

Is the university encouraging staff to work from home? (NEW July 6)

Yes, all members of the Royal Roads University faculty and staff who can temporarily work from home are doing so.

Some staff must remain on campus due to the nature of their work (gardeners, custodial services, etc.) or to support essential services.

As the university plans for a cautious and gradual phased resumption of some on-campus activities and services over the next six months, your health and safety remains our priority.

In the coming weeks, employees will be asked to complete mandatory COVID-19 awareness and safety training. All employees must complete this online training module prior to returning to work or as a condition of continuing to work on campus. A return to work on campus will be a phased, iterative process, taken one step at a time and there may need to be adjustments along the way as issues emerge.

Last updated: July 6, 2020 9:58 a.m.

What will the university do if in the future there are cases of COVID-19 on campus?

As is the case now, any faculty or staff member who is not feeling well is asked to stay at home and contact their doctor or other health services if they are experiencing COVID symptoms.

The safety of students, faculty and staff will always be our priority.

Royal Roads will always follow all advice and direction from the Provincial Health Officer, public health officials and the Ministry of Advanced Education, Skills and Training.

Last updated: May 8, 2020 12:15 p.m.

Planning

What does Royal Roads’ plan for workplace safety address? (UPDATED July 23)

Protecting the university community from COVID-19 remains our top priority. In preparation for our current environment, as well as what may be ahead, Royal Roads has developed a COVID-19 Exposure Control and Safety Plan and mandatory COVID-19 Awareness and Safe Return to Work Training.

Prior to returning to/continuing work on campus, all employees must complete this online training module, which will be available in the coming weeks. A safe work environment is a shared and collective responsibility; this training is an important step to ensuring a safe campus and work environment for everyone.

These are still early days and while many of you are anxious to return, others are not. We will continue to minimize the number of employees working on-campus. At this time, the focus is on permitting essential campus services to continue. As the risk level drops, additional activities may be permitted on campus. This will be broadly communicated at the time to ensure a similar degree of resumption of activity across academic and non-academic units. If you have been working remotely, please do not return to campus until invited or approved by your supervisor. If risk levels rise, Royal Roads will adjust accordingly and may close particular areas or restrict/modify activities to minimize risk for all.

Last updated: July 23, 2020 4:43 p.m.

Coming to Campus

Can I drop by my office if I notify security first? (NEW)

Please remain working in your current remote arrangement until the risk and hazard assessment of your work unit is completed.  If you must come to campus, please request prior authorization from your department head (associate vice-president, dean or director) before accessing any buildings.  Protecting the university community from COVID-19 remains our top priority. At this time, the focus is on permitting essential campus services to continue while minimizing the number of employees working on-campus.

Last updated: July 9, 2020 8:44 a.m.

I need access to my office or a building on campus. Who can authorize my visit? (NEW)

Please remain working in your current remote arrangement until the risk and hazard assessment of your work unit is completed.  If you must come to campus, please request prior authorization from your department head (associate vice-president, dean or director) before accessing any buildings.  Protecting the university community from COVID-19 remains our top priority. At this time, the focus is on permitting essential campus services to continue while minimizing the number of employees working on-campus.

Last updated: July 9, 2020 8:45 a.m.

Can I come to campus to get some work done?

Students, faculty and staff are encouraged to work from home.

There is some space available at the Learning and Innovation Centre (LIC) to work. You can pre-book a breakout space or spot in the computer lab. Use the Royal Roads online booking function, or if you need assistance you can email or call Guest Services at 250-391-2511 to book a breakout space or use of a place in the computer lab ahead of time. We highly recommend notice of 24 hours when booking a room. Please note that masks are optional and are not provided.

The hours of operation for these spaces are Monday to Friday from 8 a.m. to 6 p.m. and weekends from 8 a.m. to 4 p.m.

If you did not pre-book, but you are on campus and ask to use a space, we will provide a room if one is available, and disinfect the space prior to your use, which will require a short wait.

Last updated: June 24, 2020 9:08 a.m.

When will staff and faculty begin working on campus again? (NEW July 6)

From the beginning of this pandemic, many staff never stopped working on campus and have been critical to maintaining and supporting essential services and operations.

For those who have been doing remote work, we are beginning a slow and careful return to campus by some, starting with senior executive on July 6. 

As the university plans for a cautious and gradual phased resumption of some on-campus activities and services over the next six months, your health and safety remains our priority.

In the coming weeks, employees will be asked to complete mandatory COVID-19 awareness and safety training. All employees must complete this online training module prior to returning to work or as a condition of continuing to work on campus. A return to work on campus will be a phased, iterative process, taken one step at a time and there may need to be adjustments along the way as issues emerge.

A safe working environment is a shared and collective responsibility; this training is an important step to ensuring a safe campus and work environment for everyone.

There is a three-prong approach to safely re-populating the campus with those staff who have been working from home, and those are:

  • hazard and risk assessments;
  • exposure control and safety plan training; and
  • signage and communication strategy for all buildings.

Last updated: July 6, 2020 10:09 a.m.

What are the safety protocols if I come to campus? (NEW Aug 10)

The safety protocols for visiting campus are: 

Mandatory daily screening

  • Employees, students, contractors and visitors must assess themselves daily for COVID-19 symptoms prior to entering the campus or any Royal Roads workplace.
  • Daily screening and self-assessments can be conducted using the BC COVID-19 Self-Assessment tool
  • Do not visit campus if you:
    • are experiencing any COVID-19 symptoms;
    • live in the same household as a confirmed or presumptive COVID-19 case who is in self-isolation; or
    • have returned from travel outside of Canada within the last 14 days.
  • If you are unsure about your symptoms, contact your health care provider or call 8-1-1.

Practise good personal hygiene to protect yourself and others

  • Regular handwashing is one of the best ways to minimize the risk of infection. If water is unavailable, use an alcohol-based hand sanitizer.
  • Avoid touching your face, especially eyes, nose or mouth.
  • Cough/sneeze into elbow or sleeve; immediately dispose of tissues and wash hands.
  • Stay home if you are sick; avoid contact with people who are sick.

Practice physical distancing

  • No handshakes.
  • Practice physical distancing; stay at least two meters (6 feet) from others.
  • Respect guidelines and barriers such as directional arrows or plexiglass.
  • Face masks are optional though not provided, and the use of them does not affect the maximum occupancy of rooms and elevators.

Respect building protocols

  • Follow new room occupancy limits.
  • Sign in and sign out of buildings.  

Please report any concerns to human.resources@royalroads.ca.


Last updated: August 10, 2020 at 4:19 p.m.

Resources

Where can staff and faculty find more information?

Staff and faculty can visit the Human Resources COVID-19 page for FAQs about working from home, sick leave and other resources. Log in to view all content. 

Last updated Apr. 7, 2020 2:40 p.m.

Info for the public

The health and safety of our community

The health and safety of our community and the public at large is our top priority.

The outbreak of COVID-19 and recent pandemic declaration means we are all in a rapidly evolving situation.

We are closely following information and advice from public health officials, the BC Centre for Disease Control and the Public Health Agency of Canada.

If you have care-related questions call HealthLinkBC at 8-1-1 if you are in BC. If you are outside BC follow the directions of your local health authority. Canadians can call the Public Health Agency of Canada toll-free phone line at 1.833.784.4397 for answers to general questions about COVID-19.

Social distancing and other recommendations

To prevent transmission, public health officials recommend that you:

  • Wash your hands frequently
  • Sneeze and cough into your sleeve
  • Avoid touching your face
  • Practice social distancing (keeping 2 meters between people)

Health & Wellness

Where can I find reliable resources about COVID-19?

Getting information about COVID-19 from reliable sources is essential.

For advice regarding a potential COVID-19 case, contact your local Medical Health Officer.

Websites

Phone lines

  • 811 (care-related questions in BC)
  • 1.888.COVID.19 (non-health related COVID-19 questions in BC (e.g., supports, programs)
  • 1.833.784.4397 (info line in Canada)

For staff

Last updated: May 14, 2020 12:15 p.m.

What should I do if I have symptoms?

Remember the common cold and other respiratory illnesses can have similar symptoms to COVID-19.

Stay away from others.

Use the BC self-assessment tool at covid19.thrive.health before calling HealthLink BC at 8-1-1. Only call 8-1-1 if the self-assessment tool tells you to do so or you have severe symptoms. If outside BC contact your local health authorities.

The university is here to support students through any academic challenges they may face if they do become sick.

Last updated: May 14, 2020 12:19 p.m.

 

Has campus cleaning changed?

The university will continue to clean and disinfect all areas of campus frequently and thoroughly using hospital-grade disinfectant.

High-touch areas like door handles, railings, lights, switches, conference tables and washrooms receive particularly aggressive cleaning.

Hand-cleaning stations throughout the university are stocked with alcohol-based hand rub.

Last updated: May 14, 2020 12:20 p.m.

Campus Services

Is the Recreation Centre open?

The Recreation Centre is offering free, online classes

  • cardio, strength & core 
  • full-body conditioning with dumbbells or alternative
  • yoga & pilates

The building itself is closed until further notice.

Last updated May 14, 2020 12:01 p.m.

Is the Campus Store open?

The Campus Store is closed until further notice.

Last updated May 14, 2020 12:01 p.m.

Food Services

Is Habitat Café open? (NEW July 30)

Beginning Monday, August 10, 2020, Habitat Café is open daily between 9 a.m. and 2 p.m. for grab-and-go service.

Last updated July 30, 2020 10:50 a.m.

Grounds & Gardens

Can the public visit the grounds? Are the gardens and trails open? (NEW)

Roads and parking lots at the Royal Roads University campus and Hatley Park National Historic Site are now open. Hatley Park formal gardens reopen for public visitation July 1 between 10 a.m. and 4 p.m. daily. A maximum of 50 people at a time, in parties of six or fewer, will be permitted to access the gardens. Visitors are asked to maintain physical distance.

Washroom facilities will be available during opening hours in the lower level of Hatley Castle. Portable washrooms equipped with running water will be set up in Parking Lot 3 beginning July 1.

Royal Roads University looks forward to fully reopening campus to the community in the future and wishes you good health.

Last updated June 30, 2020 1:45 p.m.

Planning

What happens in the case of a positive COVID-19 test for someone at Royal Roads?

As is the case now, any student, faculty or staff member who is not feeling well is asked to stay at home, and to contact their doctor or other health services if they are experiencing COVID symptoms.

The safety of students, faculty and staff will always be our priority.

Royal Roads will always follow all advice and direction from the Provincial Health Officer, public health officials and the Ministry of Advanced Education, Skills and Training.

Last updated: May 8, 2020 12:15 p.m.

Does Royal Roads have disease protocols and pandemic plan?

We are constantly reviewing our infectious disease protocols and pandemic plan in response to COVID-19 updates.

Support for students, faculty and staff members who may be affected is always at the forefront of these discussions.

We have developed and reviewed scenarios to respond to a possible case of disease on campus or in the local community.

If someone on campus or in the community does contract COVID-19, we will shift from planning mode to response mode and work closely with public health officials. 

Last updated: May 14, 2020 12:22 p.m.

Who is responsible for COVID-19 planning and response at Royal Roads?

The president of Royal Roads has activated a COVID-19 committee that includes people responsible for academics, student life, communications, facilities, international students and study abroad.

This committee meets daily, acts on the most recent information and shares information with our communities.

Members of the committee have frequent contact with provincial public health authorities and the Island Health.

Last updated: May 14, 2020 12:22 p.m.

Weddings & Events

Are weddings and events at Hatley Park cancelled?

If you have a wedding or event scheduled to take place on campus, email the Events Team.

Last updated May. 14, 2020 1:03 p.m.