Royal Roads University's response to COVID-19

Information sources

Getting information about COVID-19 from reliable sources is essential.

Phone lines

  • 811 (care-related questions in BC)
  • 1.888.COVID.19 (info line in BC)
  • 1.833.784.4397 (info line in Canada)

For employees

On-campus classes and residencies moved online

All on-campus classes at Royal Roads University, including residencies have moved online until further notice in response to the COVID-19 pandemic.

Program offices will contact students affected by this change with updates and information.

On-campus residencies (two- to three-week study intensives) scheduled to start before June 30 will also move online. For residencies scheduled to start after June 30, the university will make decisions on whether to move online by Apr. 30.

“At Royal Roads, our top priority is student safety. We are working hard to maintain a quality learning experience for our students as they move to complete programs,” says Royal Roads University President and Vice-Chancellor Philip Steenkamp. “We continue to follow the guidance of the Provincial Health Officer and the Ministry of Advanced Education and Skills Training. Royal Roads is ideally suited to make this shift, as a university where most classes are routinely held online.”

Staff and faculty to work from home if possible

All faculty and staff who can temporarily work from home are doing so. Some staff must remain on campus due to the nature of their work (gardeners, custodial services, etc.) or to support essential services. Employees should speak to their manager or dean about their work arrangements.

The health and safety of our community

The health and safety of our community and the public at large is our top priority.

The outbreak of COVID-19 and recent pandemic declaration means we are all in a rapidly evolving situation.

We are closely following information and advice from public health officials, the BC Centre for Disease Control and the Public Health Agency of Canada.

If you have care-related questions call HealthLinkBC at 8-1-1 if you are in BC. If you are outside BC follow the directions of your local health authority. Canadians can call the Public Health Agency of Canada toll-free phone line at 1.833.784.4397 for answers to general questions about COVID-19.

The university encourages students, faculty and staff to reach out for help if needed. Students can contact Counselling Services to speak to a professional, confidential counsellor. Faculty and staff can contact the Employee and Family Assistance Program.

Social distancing and other recommendations

To prevent transmission, public health officials recommend that you:

  • Wash your hands frequently
  • Sneeze and cough into your sleeve
  • Avoid touching your face
  • Practice social distancing (keeping 2 meters between people)

Frequently Asked Questions

Are classes running at Royal Roads University?

All on-campus classes at Royal Roads University moved online Tuesday, Mar. 17 until further notice in response to the COVID-19 pandemic.

Program offices will contact students affected by this change with updates and information.

 

Last updated: Mar. 16, 2020 4:33 p.m.

What's happening with on-campus residencies?

On-campus residencies (two- to three-week study intensives) scheduled to start before June 30 will move online until further notice in response to the COVID-19 pandemic. For residencies scheduled to start after June 30, the university will make decisions on whether to move online by Apr. 30.

Program offices will contact students affected by this change with updates and information.

 

Last updated: Mar. 16, 2020 4:34 p.m.

Is the university encouraging staff to work from home?

Yes. All members of the Royal Roads University faculty and staff who can temporarily work from home are doing so.

Some staff must remain on campus due to the nature of their work (gardeners, custodial services, etc.) or to support essential services.

Employees should speak to their manager or dean about their work arrangements.

 

Last updated: Mar. 23, 2020 4:54 p.m.

Can the public still visit the grounds? Are the gardens and trails open? (Updated Mar. 27)

In response to a directive from the federal government to close national heritage sites, we've closed public access to our gardens, castle and parking.

Parks Canada is asking Canadians to stay home, and requests that anyone considering a visit to a Parks Canada location, including those in urban areas, cancel their plans. 

Community members may still walk the wilderness trails. Stay safe and maintain social distance if you do.  

 

Last updated Mar. 27, 2020 11:40 p.m.

 

What happens in the case of a positive COVID-19 test for someone at Royal Roads? (Updated Mar. 23)

To protect the safety of our community and medical confidentiality, we will work closely with public health officials and follow all public health directives.

If you have been on campus and are advised by a public health authority that you have tested positive for COVID-19, follow their directions.

What should I do if I have symptoms? (Updated Mar. 18)

Remember the common cold and other respiratory illnesses can have similar symptoms to COVID-19.

Stay away from others.

Use the BC self-assessment tool at covid19.thrive.health before calling HealthLink BC at 8-1-1. Only call 8-1-1 if the self-assessment tool tells you to do so or you have severe symptoms. If outside BC contact your local health authorities.

The university is here to support students through any academic challenges they may face if they do become sick.

 

Last updated: Mar. 18, 2020 4:42 p.m.

 

How is Royal Roads supporting wellness in the transition to online learning? (Updated Mar. 19)

Royal Roads University counsellors and a member of the Student Engagement Team will hold a session every Thursday from noon to 1 p.m. PDT from Mar. 19 to Apr. 30 on Blackboard Collaborate to discuss:

  • Tips for managing social distancing
  • How to survive (and maybe even thrive?) during periods of isolation and quarantine
  • How to maintain optimistic thinking patterns during challenging times
  • Tips for building resilience and managing stress
  • Creative ways to have fun online - we will experiment with some activities!

Students can also contact Counselling Services to speak to a professional, confidential counsellor. Staff can contact the Employee and Family Assistance Program.

 

Last updated: Mar. 19, 2020 4:02 p.m.

Has campus cleaning changed?

The university will continue to clean and disinfect all areas of campus frequently and thoroughly using hospital-grade disinfectant.

High-touch areas like door handles, railings, lights and switches, conference tables and washrooms receive particularly aggressive cleaning.

Hand-cleaning stations throughout the university are stocked with alcohol-based hand rub.

 

Last updated: Mar. 12, 2020 3:28 p.m.

Does Royal Roads have disease protocols and pandemic plan?

We are constantly reviewing our infectious disease protocols and pandemic plan in response to COVID-19 updates.

Support for students, faculty and staff members who may be affected is always at the forefront of these discussions.

We have developed and reviewed scenarios to respond to a possible case of disease on campus or in the local community.

If someone on campus or in the community does contract the disease, we will shift from planning mode to response mode and work closely with public health officials.

 

Last updated Mar. 12, 2020 3:28 p.m.

Who is responsible for COVID-19 planning and response at Royal Roads?

The president of Royal Roads has activated a COVID-19 committee that includes people responsible for academics, student life, communications, facilities, international students and study abroad.

This committee meets daily, acts on most recent information and shares information with our communities.

Members of the committee have frequent contact with provincial public health authorities and the Vancouver Island Health Authority.

 

Last updated Mar. 16, 2020 4:38 p.m.

Is the bookstore open? (Updated Mar. 20)

The Bookstore is open for online sales. We are not open for in-store sales but we are still responding to phone and email requests.  In-person pickup can be arranged. Call 250-391-2600 ext.4263 in advance to set up a time.

Is the Campus Store open? (Updated Mar. 17)

The Campus Store is closed until further notice.

 

Last updated Mar. 17, 2020 4:47 p.m.

Is Habitat Café open? (Updated Mar. 23)

The Habitat Café is closed until further notice.

 

Last updated: Mar. 23, 2020 10:40 a.m.

Is the Recreation Centre open? (Updated Mar. 24)

The Recreation Centre is closed until further notice.

 

Last updated: Mar. 24, 2020 4:45 p.m.

Are weddings and events at Hatley Park cancelled? (Updated Mar. 17)

If you have a wedding or event scheduled to take place on campus before May 30, our event planners will be in contact with you.

 

Last updated Mar. 17, 2020 4:48 p.m.

Where can I find reliable resources about COVID-19? (Updated Mar. 24)

Getting information about COVID-19 from reliable sources is essential.

For advice regarding a potential COVID-19 case, contact your local Medical Health Officer.

Websites

View more...

My on-campus program is moving online. What type of support is available to help me learn to use that technology? (New Mar. 19)

The RRU LaunchPad in Moodle has orientation modules that help students learn about the online learning technologies we use at Royal Roads. You will need to use your student login to access this resource.  Find out more by visiting New Student Orientation.

 

Last updated: Mar. 19, 2020 4:15 p.m.

Are student support services available? (New Mar. 19)

Yes, student support services continue to be offered in an online environment.

Some of these services are:

  • Library Services
  • Computer Services
  • Counselling Services
  • Financial Aid and Awards
  • Indigenous Student Services
  • International Student Support
  • Accessibility Services
  • Career Learning and Development
  • Team Coaching
  • Writing Centre
  • Bookstore

Staff can access and respond to emails, and may offer to hold conversations in secure online settings like Zoom, Collaborate Ultra or Bluejeans.

 

Last updated: Mar. 19, 2020 4:18 p.m.

 

Can I still get help from the Writing Centre? (New Mar. 19)

Support from the Writing Centre is available online.

 

Last updated: Mar. 19, 2020 4:22 p.m.

Can I come to campus and use the Library? How do I access Library services? (Updated Mar. 19)

The RRU Library building is closed until further notice.  We are still responding to phone calls and emails. Reference help is available online.

We encourage all library users to continue to renew books online. If you experience any difficulties renewing, send the library an email.

We are accepting book returns through the front door book return slot located inside the first set of doors at the front of the library.

As long as Canada Post is still delivering, we will continue providing access to our print collection to students within Canada through our document delivery service.

 

Last updated: Mar. 19, 2020 4:29 p.m.

 

I am an international student. Will going online impact my VISA study permit or post-graduate work permit? (Updated Mar. 19)

Immigration, Refugees & Citizenship Canada (IRCC) has stated that the current transition of Canadian post-secondary programs to online studies will not impact your visa, study permit and post-graduate work permit.

However, if you are going home or have gone home, when you return to Canada, along with your permit you may need valid TRV and ETA to enter Canada.

Visit the IRCC website for more information on traveling outside Canada and please check Government of Canada Travel Advisories.

 

Last updated: Mar. 19, 2020 4:10 p.m.

I am on an internship in Canada and my contract was cancelled due to COVID-19. What should I do? (New Mar. 19)

Connect with your Career Learning and Development advisor and your program office to discuss next steps to completing your academic requirements for your internship.

 

Last updated: Mar. 19, 2020 4:35 p.m.

 

Will counselling services and learning strategist services still be available? (New Mar. 19)

Yes. Both counsellors and learning strategists are available by phone, Skype and email. Students can book an appointment with a counsellor by visiting Counselling Services.

 

Last updated: Mar. 19, 2020 4:39 p.m.

Will Team Coaching still be available? (New Mar. 19)

Yes. Team coaches will continue to offer team coaching to programs that are transitioning from on campus to online. Visit TeamsWork for more information and resources.

 

Last updated: Mar. 19, 2020 4:40 p.m.

Will Indigenous student support still be available? (New Mar. 19)

Yes. Indigenous Student Services will continue to provide support to students. Visit Indigenous Student Services for more information and resources.

 

Last updated: Mar. 19, 2020 4:42 p.m.

Will international student support still be available? (New Mar. 19)

Yes. Student Engagement will continue services to international students, and our RISA Advisors will still assist with questions related to international study permits. Visit International Students for more information and resources. You can book an appointment online.

 

Last updated: Mar. 19, 2020 4:45 p.m.

Will accessibility services still be available? (New Mar. 19)

Yes. Accessibility advisors will continue to offer student support. Visit Accessibility Services for more information and resources. You can book an appointment online.

 

Last updated: Mar. 19, 2020 4:48 p.m.

Will internship, practicum or career development planning still be available? (New Mar. 19)

Yes. Career Learning and Development advisors will continue to offer student support. Visit Career Learning and Development for more information and resources.

 

Last updated: Mar. 19, 2020 4:49 p.m.

Will financial aid still be available? (New Mar. 19)

Yes. Financial Aid advisors will continue to offer student support. Visit Financial Aid and Awards for more information and resources. You can book an appointment online.

 

Lat updated: Mar. 19, 2020 4:47 p.m.