Moving Forward: Information on Royal Roads’ approach to COVID-19
Coming to Campus
Coming to campus?
Coming to campus for work, study or leisure? Help us protect the Royal Roads community by following public health and WorkSafe BC guidance. If you’re coming by, here’s what you need to do:
Mandatory daily screening
- Everyone – employees, students, contractors and visitors – must do a daily self-assessment for COVID-19 symptoms before coming to campus or any Royal Roads workplace.
- You can use the BC COVID-19 Self-Assessment tool.
- Do not visit campus if you:
- have any COVID-19 symptoms;
- live in the same household as a person who has a confirmed or presumptive case of COVID-19 case; or
- have returned from travel outside of Canada within the last 14 days.
- If you are unsure about your symptoms, contact your health care provider or call 8-1-1.
Practise good personal hygiene
- Wash your hands regularly with soap and water or an alcohol-based hand sanitizer to protect yourself and others.
- Avoid touching your face, especially eyes, nose or mouth.
- Cough/sneeze into elbow or sleeve; immediately throw away tissues and wash hands.
- Stay home if you are sick; avoid contact with people who are sick.
Practise physical distancing
- No handshakes.
- Stay at least two meters (6 feet) from others. That’s one peacock with full tail feathers!
- Respect guidelines and barriers such as directional arrows or plexiglass.
- Face masks are mandatory in all shared indoor public spaces such as hallways, elevators and areas where physical distancing is not possible.
Respect building protocols
- Follow new room occupancy limits.
- Sign in and sign out of buildings.
Coming to Canada
Looking for information about Canada's updated travel rules for international students?
Immigration, Refugees and Citizenship Canada (IRCC) announced Friday, Oct. 2, 2020, that international students with a valid, approved study permit are exempt from Canada’s travel restrictions and can travel to Canada on or after Tuesday, October 20, 2020. This exemption applies to all international students, regardless of where they are travelling from or when their study permit was approved.
Welcome! Remember, you must self-isolate
Are you a new or returning international student coming to Canada to study at Royal Roads? Welcome or welcome back. You are an important person in our learning community. We're delighted to have you learning with us and we're here to help you.
Remember, when you arrive in Canada, the Quarantine Act requires you to self-isolate for 14 days.
Please review the step-by-step information below to support your preparation for travel and self-isolation upon arrival.
If you develop symptoms of COVID-19 while travelling, you must tell the Canadian Border Services Agency officer this when you arrive in Canada. The officer will tell you what to do next.
You can find detailed information about quarantine and the information you need to submit on Moodle; look for the portal called COVID-19 Travel Preparedness: Responsibilities for entry into Canada. All international students who started programs by April 2020 have been added to the portal. If you can't find the portal on Moodle, email Student Services about your travel plans to Canada and ask to be added to the portal.
10 steps to properly self-isolate
Here are 10 steps for you must take as you arrive in Canada, self-isolate and then study online at Royal Roads
- Make sure you are allowed to travel to Canada at this time. More info here.
- Log in to Moodle and read the COVID-19 Travel Preparedness: Responsibilities for entry into Canada portal. Review all the documents so you are aware of all rules and guidelines and the supports available to you. If you can't find the portal on Moodle, email Student Services about your travel plans to Canada and ask to be added to the portal.
- Find a place to self-isolate for 14 days upon arrival. More info here.
- Submit your Quarantine Plan to the Government of Canada. As of Nov. 21, 2020, travellers arriving by air are required to use the ArriveCAN app, which you can find on the iPhone/App Store or Android/Google Play, before boarding the flight in their originating destination.
- Submit your BC Self-Isolation Plan to the Government of British Columbia.
- Submit your BC Self-Isolation Plan to Royal Roads via the Moodle portal: COVID-19 Travel Preparedness: Responsibilities for entry into Canada.
- Arrive in Canada, comply with the assessment process.
- Go to your self-isolation location. Take a taxi or private transportation. Do not take public transit.
- Within 48 hours of arrival travellers are required to confirm they have arrived at their place of self-isolation or quarantine using the ArriveCAN app or by calling a toll-free number (1-833-641-0343).
- While in self-isolation, complete a daily COVID-19 symptom self-assessment through the ArriveCAN app or by calling toll-free 1-833-641-0343.
Need help? Email Student Services.
Can international students at Royal Roads travel to Canada at this time?
Do I need a COVID-19 test before travelling to Canada?
What do I need to do to prepare to arrive in Canada, self-isolate and get ready to study online?
When I arrive, where can I self-isolate (quarantine) in Victoria? How do I get there? How do I get food?
Health & Wellness
Do I need health insurance when I come to Canada?
Info for students
Classes remain online through spring 2021
Classes will remain online through the winter and spring of 2021, including residencies, which will remain online until April 30.
Royal Roads has been a leader in online education for more than two decades where most classes are routinely held online. Our top priority is keeping our students, faculty and staff safe.
We are working hard to maintain a quality learning experience for you, our students. Our staff and faculty are here for you. Check out the questions and answers below for info about how we can help you with anything from writing tips to mental health services to financial support.
Coming to Canada? Welcome!
Find all the information you need in the Coming to Canada section above.
Classes & Residencies
Are any programs returning to on-campus delivery in January? (NEW)
What's happening with on-campus residencies?
My on-campus program is now online. What support are there for adapting to new learning technologies?
My research may be affected by restrictions due to the pandemic. What can I do?
How can I get help from the Writing Centre?
May I come to campus and use the Library? How do I access Library services?
Is team coaching available?
Is the bookstore open?
Health & Wellness
What do I do if I get sick? (NEW)
Are counselling services and learning strategist services available?
Are accessibility services available?
How is Royal Roads supporting wellness in the transition to online learning?
Is the Recreation Centre open?
Will my tuition be reduced since my face-to-face program moved online?
How can I make my tuition payment electronically?
I am unable to pay my invoice by the due date. Will I receive a late fee? (NEW)
I need extra time to pay my invoice, can I get an extension? (NEW)
I am unable to pay my invoice in full, are there payment plans available? (NEW)
I need to withdraw from my course. Am I eligible for a refund?
I paid fees for an on-campus residency that is now online. Will they be refunded?
I have paid my tuition deposit and need to defer. What happens to my tuition deposit?
What’s happening with study abroad programs and international internships?
Is internship, practicum or career development planning available?
How can I help fellow students who may face stigma or discrimination associated with COVID-19?
Can I come to Canada if I am enrolled in a program that is less than 6 months under current travel restrictions? (NEW)
Is international student support available?
I am an international student. Do changes during COVID-19 impact my work eligibility?
Do I need to apply for a study permit to start an online program?
With my classes online, am I still be eligible for the Post-Graduation Work Permit (PGWP)?
Are you still accepting applications from students outside of Canada?
Student Support Services
Are student support services available?
Are Indigenous student supports available?
Is help available for students facing financial hardship because of COVID-19?
Are financial aid services still available?
Will there be a Convocation ceremony?
Coming to Campus
Can I come to campus to do some work?
Info for employees
Info for the public
Campus grounds and gardens are open for visiting
You are welcome to visit the Royal Roads University gardens and grounds, to relax, enjoy the outdoors and to walk, run or bike.
The gardens are open 12 p.m. and 4 p.m. daily.
Physical distancing is in effect; stay two metres apart (equal to one peacock with full tail feathers) from others. Sneeze and cough into your sleeve, and wash your hands frequently with alcohol-based sanitizer while on campus.
Parking lots and roads are also open.
Washroom facilities will be available during opening hours in the lower level of Hatley Castle.
The campus buildings are closed to the public, including Hatley Castle.
Health & Wellness
Has campus cleaning changed?
Is the Recreation Centre open?
Is the Campus Store open?
Is Habitat Café open?
Who is responsible for COVID-19 planning and response at Royal Roads?
Weddings & Events
Are weddings and events at Hatley Park cancelled?
Resources and Documents
COVID-19 Campus Protocols
Each of our individual actions and decisions plays a role in our fight to flatten the curve. This document outlines campus rules and guidance to help ensure the health and safety of our community. Please refer to the COVID-19 Exposure Control and Safety Plan for greater detail.
COVID-19 Contingency Plan
Institutional safety protocols and response in the event of an outbreak on campus.
COVID-19 Exposure Control and Safety Plan
The purpose of this plan is to protect employees, contractors and students from harmful exposures to the COVID-19 virus. This plan provides critical information about COVID-19 and outlines key ways the university community will ensure a healthy and safe workplace.
Surviving, Thriving or Radical Revisioning: Scenarios and Considerations for Pandemic Recovery and Response Planning
How can a university go beyond surviving the COVID-19 pandemic, and instead move into thriving as a learning community – or even transforming how it operates, teaches and researches? Those are the questions explored in Surviving, Thriving or Radical Revisioning: Scenarios and Considerations for Pandemic Recovery and Response Planning, an enlightening exploration of next steps during and beyond the pandemic.