Royal Roads University's response to COVID-19

The health and safety of our community and the public at large is our top priority. The outbreak of COVID-19 and pandemic declaration means we are all in a rapidly evolving situation. We are closely following information and advice from public health officials, the BC Centre for Disease Control and the Public Health Agency of Canada.

If you have care-related questions call HealthLinkBC at 8-1-1 if you are in BC. If you are outside BC follow the directions of your local health authority. Canadians can call the Public Health Agency of Canada toll-free phone line at 1.833.784.4397 for answers to general questions about COVID-19.

Contact Royal Roads

Questions about RRU program or event changes related to COVID-19?

Phone: 250.391.2511

Email Us

Latest News

See the latest news related to COVID-19.

Learn more

Information Sources

Getting information about COVID-19 from reliable sources is essential.

Phone lines

Info for students

On-campus classes and residencies moved online

All on-campus classes at Royal Roads University, including residencies, have moved online until Dec. 31, 2020 in response to the COVID-19 pandemic. Our top priority is ensuring continued health and safety of students, faculty and staff

Students whose courses will be shifting from on-campus to online delivery will hear more information from their respective program offices.

“At Royal Roads, our top priority is student safety. We are working hard to maintain a quality learning experience for our students as they move to complete programs,” says Royal Roads University President and Vice-Chancellor Philip Steenkamp. “We continue to follow the guidance of the Provincial Health Officer and the Ministry of Advanced Education and Skills Training. Royal Roads is ideally suited to make this shift, as a university where most classes are routinely held online.”

Classes & Residencies

Are classes running at Royal Roads University?

Royal Roads University is planning that programs, courses and residencies will continue to be offered online until December 31, 2020.

In a few exceptional cases programs may be adjusted or deferred.

Students in these programs will be contacted directly by their respective program office.

Last updated: May 8, 2020 11:31 a.m.

What's happening with on-campus residencies?

Residencies will be offered online until December 31, 2020. In a few exceptional cases programs may be adjusted or deferred.

Students in these programs will be contacted directly by their respective program office.

Last updated: May 8, 2020 11:35 a.m.

My on-campus program is moving online. Is there support for adapting to new learning technologies?

The RRU LaunchPad in Moodle has orientation modules that help students learn about the online learning technologies we use at Royal Roads. Use your student login to access this resource. Find out more by visiting New Student Orientation.

Last updated: May 14, 2020 11:15 p.m.

Academic Support

Can I still get help from the Writing Centre?

Yes, support from the Writing Centre is available online.

Updated May 14, 2020 at 11:32 a.m.

May I come to campus and use the Library? How do I access Library services?

The RRU Library building is closed until further notice. We are still responding to phone calls and emails. Reference help is available online.

We encourage all library users to continue to renew books online. If you experience any difficulties renewing, send the library an email.

We are accepting book returns through the front door book return slot located inside the first set of doors at the front of the library.

As long as Canada Post is still delivering, we will continue providing access to our print collection to students within Canada through our document delivery service.

Last updated: May 14, 2020 11:34 a.m.

 

Will team coaching still be available?

Yes, team coaches will continue to offer team coaching to programs that are transitioning from on campus to online. Visit TeamsWork for more information and resources.

Last updated: May 14, 2020 11:36 a.m.

Is the bookstore open?

The Bookstore is open for online sales.

We are not open for in-store sales but we are still responding to phone and email requests.

In-person pickup can be arranged. Call 250-391-2600 ext. 4263 to set up a time.

Last updated May. 14, 2020 12:00 p.m.

Health & Wellness

Will counselling services and learning strategist services still be available?

Yes, counsellors and learning strategists are available by phone, Skype and email.

Students can book an appointment with a counsellor by visiting Counselling Services online.

Last updated: May 14, 2020 11:35 a.m.

Will accessibility services still be available?

Yes, accessibility advisors will continue to offer student support.

Visit Accessibility Services for more information, resources or to book an appointment.

Last updated: May 14, 2020 11:38 a.m.

How is Royal Roads supporting wellness in the transition to online learning?

Royal Roads University counsellors and a member of the Student Engagement Team will hold a session every Thursday from noon to 1 p.m. PDT from Mar. 19 to Apr. 30 on Blackboard Collaborate to discuss:

  • Tips for managing social distancing
  • How to survive (and maybe even thrive?) during periods of isolation and quarantine
  • How to maintain optimistic thinking patterns during challenging times
  • Tips for building resilience and managing stress
  • Creative ways to have fun online - we will experiment with some activities!

Students can contact Counselling Services to speak to a professional, confidential counsellor.

Staff can contact the Employee and Family Assistance Program.

Last updated: May 14, 2020 12:15 p.m.

Tuition Payments

Will my tuition be reduced if my face-to-face program moves online?

  • We understand that this is a difficult situation for students. However, the provincial government has directed that there are to be no tuition refunds where students complete their course of studies and are eligible to receive a grade for their course work.
  • This means that refunds are not to be provided for courses that continue in alternate format. Royal Roads is aligned with all other universities in Canada in maintaining this current tuition and fees refund policy.
  • Royal Roads has been delivering quality learning online for more than two decades, as one of the first universities in Canada to do so. Throughout this time, our learning environments have been designed to offer students, wherever they are, the richest learning experience possible and continual engagement with their cohort and professors.
  • Students with inquiries about tuition payments should contact Student Accounts.
  • Student financial assistance for unexpected financial issues is available. Students who have financial aid questions should contact Financial Aid.

Last updated: May 13, 2020 5:01 p.m.

I am interested in applying to Royal Roads University. What fees are required?

The current application fee is $123.81. Students with transcripts from institutions outside of Canada may also be required to pay the credential evaluation fee of $123.81.

Last updated: May 14, 2020 1:07 p.m.

When will I receive an invoice for my current courses?

Invoices for credit programs (other than self-paced programs) are issued on the first of the month prior to the course start date and due on the 21st of the month prior to the course start date.

Self-paced programs such as MA/BA in Interdisciplinary Studies and MA/BA in Environmental Practice are invoiced 30 days prior to the course start date and due approximately two weeks prior to the course start date.

Have a look at Payment Schedules for all programs.

Last updated: May 14, 2020 12:56 p.m.

How can I make my payment?

The preferred method of payment is electronically by credit card using MyAdmin, online banking, or PayMyTuition for international payments.

Find full payment details at Payment Information.

Last updated: May 14, 2020 12:54 p.m.

I am unable to pay my invoice by the due date. Will I receive a late fee?

No. Due to COVID-19, late payment fees have been temporarily suspended on overdue invoices until further notice.

I need extra time to pay my invoice, can I get an extension?

Yes, invoices due prior to May 31, 2020 are eligible for an extension to the day prior to the course start date. 

It is important to note that tuition must be paid prior to the course start date to access online course work. 

Contact Student Accounts to request this option.

I am unable to pay my invoice in full, are there payment plans available?

Yes, invoices for courses that are three credits or greater now qualify for a temporary payment plan option.

Contact Student Accounts to apply.

Last updated: May 14, 2020 12:52 p.m.

I need to withdraw from my course. Am I eligible for a refund?

Courses that have not started are eligible for 100 per cent tuition refund.

Courses that are up to 15 per cent completed at the time of withdrawal are also eligible for a 100 per cent refund.

If the course is more than 15 per cent complete at the time of withdrawal, you are not eligible for a refund. For full details please see the Tuition Refund Policy.

Last updated: May 14, 2020 12:45 p.m.

Refunds

Can I get a refund if I am unable to start my program because of COVID-19?

The tuition deposit for online programs is non-refundable, but students cancelling registration because of COVID-19 can apply for an exception to this policy.

Use the Application for Non-Refundable Credit due to Extenuating Circumstances in the Tuition Refund Policy.

Last updated May. 14, 2020 1:01 p.m.

I have paid my tuition deposit and need to defer. What happens to my tuition deposit?

The tuition deposit will be automatically transferred to the new program. Students are not required to pay a new tuition deposit.

Last updated: May 14, 2020 1:05 p.m.

I want to be considered for a refund and my course isn't eligible under the Tuition Refund Policy. What can I do?

Students who are not able to participate in current courses because of circumstances beyond their control (e.g., medical conditions, family, employment, personal, direct COVID-19 impact) may be eligible for separate consideration for a non-refundable credit.

Students requesting a non-refundable credit must submit an Application for a Non-Refundable Credit Due to Extenuating Circumstances for processing and approval.

Contact Student Accounts for details. 

Last updated: May 14, 2020 12:36 p.m.

I paid fees for an on-campus residency that is now online. Will they be refunded?

Yes, special function fees and residency fees for on-campus residencies that have been cancelled or rescheduled will be reversed if already invoiced. 

Credits will remain on the student account to be applied to future invoices or students can request a refund at Student Accounts.

Last updated: May 14, 2020 12:48 p.m.

Is the application fee refundable?

The Application Fee and Credit Evaluation fee are non-refundable fees.

Last updated: May 14, 2020 12:28 p.m.

I paid learning support service fees and student services fees. Will they be refunded?

No, access to learning support, counselling and other support services continue to be available during COVID-19

Standard refund policies will continue to apply for these fees.

Last updated: May 14, 2020 12:48 p.m.

Career Development

What’s happening with study abroad programs and international internships? (UPDATED May 8)

Study abroad programs have been temporarily suspended.

We continue to work to provide options for program completion, including remote internships around the world.

Students are encouraged to connect with their program office for more information.

Last Updated: May 8, 2020 11:39 a.m.

What government supports are available to students to help with employment and work-integrated learning opportunities? (NEW May 11)

Both federal and provincial governments also offer various employment and work-integrated learning opportunities for students. Read more at Royal Roads' Career Development site.

Last updated May 11, 2020 at 1:41 p.m.

Will internship, practicum or career development planning still be available?

Yes, Career Learning and Development advisors will continue to offer student support.

Visit Career Learning and Development for more information and resources.

Last updated: May 14, 2020 11:40 a.m.

 

I am on an internship in Canada and my contract was cancelled because of COVID-19. What should I do?

Connect with your Career Learning and Development advisor and your program office to discuss next steps in completing academic requirements for your internship.

Last updated: May 14, 2020 11:48 a.m.

 

International Students

What’s happening with study abroad programs? (Updated May 8)

Study abroad programs have been temporarily suspended.

We continue to work to provide options for program completion, including remote internships around the world.

Students are encouraged to connect with their program office for more information.

Last updated: May 8, 2020 11:40 a.m.

Will the on-campus International Student Orientation be moved online? (Updated May 8)

Yes. The Student Engagement team has moved on campus orientation sessions for international students into an online delivery. More information will be coming to you from Student Engagement and International Support.

 

Last updated: May 8, 2020 11:42 a.m.

Will international student support still be available?

Yes, Student Engagement will continue services for international students. RISA Advisors will still assist with questions related to international study permits.

Visit International Students for more information and resources, or book an appointment online.

Last updated: May 14, 2020 11:42 a.m.

I am an international student. Will going online impact my VISA study permit or post-graduate work permit?

Immigration, Refugees & Citizenship Canada (IRCC) has stated that the current transition of Canadian post-secondary programs to online studies will not impact your visa, study permit and post-graduate work permit.

If you are going home or have gone home, to re-enter Canada you may need a valid TRV and ETA along with your permit.

Visit IRCC for more information about travelling outside Canada and check Government of Canada Travel Advisories.

Last updated: May 14, 2020 11:44 a.m.

I am an international student. Do changes during COVID-19 impact my work eligibility?

Students who were previously eligible to work (as noted on their study permit) continue to be eligible to work while all classes have moved online.

Immigration, Refugees, and Citizenship Canada (IRCC) has also temporarily removed the maximum allowable hours for off-campus work for students employed in essential services or functions. Students employed in essential services or functions can now work more than 20 hours a week off campus during academic terms. This temporary change is in effect until Aug. 31, 2020.

For more information, including the list of essential services and functions, visit IRCC.

Last updated: May 14, 2020 12:34 p.m.

Student Support Services

Are student support services available?

Yes, student support services continue to be offered in an online environment:

  • Library Services
  • Computer Services
  • Counselling Services
  • Financial Aid and Awards
  • Indigenous Student Services
  • International Student Support
  • Accessibility Services
  • Career Learning and Development
  • Team Coaching
  • Writing Centre
  • Bookstore

Staff can access and respond to emails, and may hold conversations in secure online settings like Zoom, Collaborate Ultra or Bluejeans.

Last updated: May 14, 2020 11:26 p.m.

Are Indigenous student supports available?

Yes, Indigenous Student Services will continue to provide support to students.

Visit Indigenous Student Services for more information and resources. 

Last updated: May 14, 2020 11:38 a.m.

Financial Aid

Is help available for students facing financial hardship because of COVID-19?

Students financially struggling because of the economic effects of COVID-19 can apply for emergency support through the Emergency Bursary Program.

This funding includes the support of $140,000 from the provincial government for domestic students who are residents of BC.

Both federal and provincial governments also offer various financial and career supports for students. Read more on Royal Roads' Career Development site.

Updated May 11, 2020 at 11:31 a.m.

Will financial aid still be available?

Yes, Financial Aid advisors will continue to offer student support.

Visit Financial Aid and Awards for more information and resources, or book an appointment.

Last updated: May 14, 2020 11:39 a.m.

Convocation

Will there be a Convocation ceremony this spring? (UPDATED May 29)

We have postponed our spring convocation.

However, nothing can stop Royal Roads from celebrating with graduates now, in the season of their achievements.

New Alumni Celebration - June 26

Please join us on Zoom for a virtual celebration Friday, June 26.

  • Faculty of Management: 1:00 pm PT
  • College of Interdisciplinary Studies & Faculty of Social and Applied Sciences: 3:30 pm PT

Registration now open!

Register now

Click here for more information.

Last updated: May 29, 2020 2:35 p.m.

Info for staff & faculty

Thank you for your extraordinary efforts and support as we work together to continue to deliver education and services in these unprecedented times. 

Planning is underway and information will be shared soon regarding staff eventually returning to campus.

This will include timing and details about social distancing protocols, limits on the size of gatherings, and health and hygiene considerations.

This will be a phased, iterative process, taken one step at a time and there may need to be adjustments along the way as issues emerge.

Visit Human Resources for work and mental health information, icluding FAQs, tips and resources.

An important message from Healthy U

As we practice physical distancing due to the COVID-19 outbreak, it’s normal to feel a range of emotions, including anxiety, worry and fear.  We are more physically disconnected from our usual communities and may be experiencing feelings of isolation.

Here are some ideas to help you through this challenging time from Human Resources and the Healthy U team.

Visit the HR website

Health & Wellness

Is the university encouraging staff to work from home?

Yes, all members of the Royal Roads University faculty and staff who can temporarily work from home are doing so.

Some staff must remain on campus due to the nature of their work (gardeners, custodial services, etc.) or to support essential services.

Planning is underway and information will be shared soon about our planning around staff eventually returning to campus. This will include timing and details about social distancing protocols, limits on the size of gatherings, and health and hygiene considerations.

This will be a phased, iterative process, taken one step at a time and there may need to be adjustments along the way as issues emerge.

Last updated: May 8, 2020 11:49 p.m.

What will the university do if in the future there are cases of COVID-19 on campus?

As is the case now, any faculty or staff member who is not feeling well is asked to stay at home and contact their doctor or other health services if they are experiencing COVID symptoms.

The safety of students, faculty and staff will always be our priority.

Royal Roads will always follow all advice and direction from the Provincial Health Officer, public health officials and the Ministry of Advanced Education, Skills and Training.

Last updated: May 8, 2020 12:15 p.m.

Coming to Campus

Can I come to campus to get some work done?

Students, faculty and staff are encouraged to work from home.

If you are unable to do so, limited areas of the Learning & Innovation Centre (LIC) are open from 8:30 a.m. to 4:30 p.m. Monday to Friday.

When using the building, you will be required to:

  • maintain physical distancing of two metres
  • report your presence to the main desk when you enter the building

Attendants will provide you with procedures you need to follow while working in the LIC.

Last updated: May. 14, 2020 11:19 p.m.

When will staff and faculty begin working on campus again?

Royal Roads University is currently making plans about a gradual return to campus for some staff and faculty.

There is not yet a date, but planning is underway and more information will be shared the week of May 11.

Additional information in the future will address timing, and details about social distancing protocols, limits on the size of gatherings, and health and hygiene requirements.

Last updated: May 8, 2020 12:15 p.m.

Resources

Where can staff and faculty find more information?

Staff and faculty can visit the Human Resources COVID-19 page for FAQs about working from home, sick leave and other resources. Log in to view all content. 

Last updated Apr. 7, 2020 2:40 p.m.

Info for the public

The health and safety of our community

The health and safety of our community and the public at large is our top priority.

The outbreak of COVID-19 and recent pandemic declaration means we are all in a rapidly evolving situation.

We are closely following information and advice from public health officials, the BC Centre for Disease Control and the Public Health Agency of Canada.

If you have care-related questions call HealthLinkBC at 8-1-1 if you are in BC. If you are outside BC follow the directions of your local health authority. Canadians can call the Public Health Agency of Canada toll-free phone line at 1.833.784.4397 for answers to general questions about COVID-19.

Social distancing and other recommendations

To prevent transmission, public health officials recommend that you:

  • Wash your hands frequently
  • Sneeze and cough into your sleeve
  • Avoid touching your face
  • Practice social distancing (keeping 2 meters between people)

Health & Wellness

Where can I find reliable resources about COVID-19?

Getting information about COVID-19 from reliable sources is essential.

For advice regarding a potential COVID-19 case, contact your local Medical Health Officer.

Websites

Phone lines

  • 811 (care-related questions in BC)
  • 1.888.COVID.19 (non-health related COVID-19 questions in BC (e.g., supports, programs)
  • 1.833.784.4397 (info line in Canada)

For staff

Last updated: May 14, 2020 12:15 p.m.

What should I do if I have symptoms?

Remember the common cold and other respiratory illnesses can have similar symptoms to COVID-19.

Stay away from others.

Use the BC self-assessment tool at covid19.thrive.health before calling HealthLink BC at 8-1-1. Only call 8-1-1 if the self-assessment tool tells you to do so or you have severe symptoms. If outside BC contact your local health authorities.

The university is here to support students through any academic challenges they may face if they do become sick.

Last updated: May 14, 2020 12:19 p.m.

 

Has campus cleaning changed?

The university will continue to clean and disinfect all areas of campus frequently and thoroughly using hospital-grade disinfectant.

High-touch areas like door handles, railings, lights, switches, conference tables and washrooms receive particularly aggressive cleaning.

Hand-cleaning stations throughout the university are stocked with alcohol-based hand rub.

Last updated: May 14, 2020 12:20 p.m.

Campus Services

Is the Recreation Centre open?

The Recreation Centre is offering free, online classes

  • cardio, strength & core 
  • full-body conditioning with dumbbells or alternative
  • yoga & pilates

The building itself is closed until further notice.

Last updated May 14, 2020 12:01 p.m.

Is the Campus Store open?

The Campus Store is closed until further notice.

Last updated May 14, 2020 12:01 p.m.

Food Services

Is Habitat Café open?

Habitat Café is closed until further notice.

Last updated May 14, 2020 12:02 p.m.

Grounds & Gardens

Can the public visit the grounds? Are the gardens and trails open?

Roads and parking lots at the Royal Roads University campus and Hatley Park National Historic Site will be re-opened to public access as of Monday, June 1.

Walking and cycling on the grounds are permitted. Visitors are asked to ensure physical distancing.

Other closures remain in effect to comply with the Provincial Health Officer’s orders regarding physical distancing.

These closures include:

  • No public access to Hatley Castle or its formal gardens.
  • Buildings are closed to all except for essential staff.
  • Please note: there are no washroom or handwashing facilities available to the public at this time.

As BC begins to reopen as part of the Restart BC plan, Royal Roads is following federal and provincial guidelines for the reopening of the formal gardens and other buildings.

Royal Roads University looks forward to fully reopening campus to the community in the future and wishes you good health.

Last updated June 1, 2020 9:07 a.m.

Planning

What will Royal Roads’ safety planning for "restart" address? When will the university have it in place? (NEW May 8)

We are working on our safety operating plan and are participating in the post-secondary working group on the sector’s safety plan.

Plans should be in place by the end of May.

What happens in the case of a positive COVID-19 test for someone at Royal Roads?

As is the case now, any student, faculty or staff member who is not feeling well is asked to stay at home, and to contact their doctor or other health services if they are experiencing COVID symptoms.

The safety of students, faculty and staff will always be our priority.

Royal Roads will always follow all advice and direction from the Provincial Health Officer, public health officials and the Ministry of Advanced Education, Skills and Training.

Last updated: May 8, 2020 12:15 p.m.

Does Royal Roads have disease protocols and pandemic plan?

We are constantly reviewing our infectious disease protocols and pandemic plan in response to COVID-19 updates.

Support for students, faculty and staff members who may be affected is always at the forefront of these discussions.

We have developed and reviewed scenarios to respond to a possible case of disease on campus or in the local community.

If someone on campus or in the community does contract COVID-19, we will shift from planning mode to response mode and work closely with public health officials. 

Last updated: May 14, 2020 12:22 p.m.

Who is responsible for COVID-19 planning and response at Royal Roads?

The president of Royal Roads has activated a COVID-19 committee that includes people responsible for academics, student life, communications, facilities, international students and study abroad.

This committee meets daily, acts on the most recent information and shares information with our communities.

Members of the committee have frequent contact with provincial public health authorities and the Island Health.

Last updated: May 14, 2020 12:22 p.m.

Weddings & Events

Are weddings and events at Hatley Park cancelled?

If you have a wedding or event scheduled to take place on campus, email the Events Team.

Last updated May. 14, 2020 1:03 p.m.