Conflict Analysis and Management Program Learning Outcomes
- Apply a holistic and interdisciplinary approach to the CAM field of study and practice.
- Examine and situate one’s own personal beliefs.
- Demonstrate openness to ideas and actions.
- Evaluate evidence, its sources, meanings and intentions.
- Identify, select, and sort relevant information in order to be able to describe, draw inferences, synthesize and validate that information.
- Identify and explain the ethical dimensions of professional conduct and practice.
- Critically reflect on the impacts and consequences of decisions and resulting actions.
- Articulate ideas and arguments effectively in oral and written formats.
- Demonstrate competence in interpersonal and intercultural communication skills.
- Critically analyze the influence of new, emergent and collaborative technologies on the CAM field of practice.
- Select and employ different communication mediums based on assessment of situation and context.
- Illustrate the use and limitations of knowledge and theory in the field to professional CAM practice.
- Identify and explain the core concepts and constructs of research.
- Contribute to knowledge in the field of study or practice using systematic and recognized research design and methods.
- Critically evaluate the rigour and validity of information and academic materials.
- Recognize gaps in professional knowledge and seek out information to address deficiencies.
- Examine historic and contemporary understanding of the construct of conflict within and across cultures and societies.
- Situate, evaluate and apply evolving theories of conflict, conflict management practice, and alternative dispute resolution.
- Differentiate between the characteristics of inter-personal, intra-group and inter-group conflicts.
- Analyze and evaluate the origins, dynamics, and consequences of conflict within and between groups in diverse types of organizational settings.
- Apply a systemic approach to analyzing factors that prevent, mitigate, escalate, transform and resolve inter-group, multi-party and multi-stakeholder conflicts in organizational settings.
- Compare and critique tools, methods and strategies for conflict management practice and alternative dispute resolution practice in organizational settings.
- Analyze and evaluate the legal contexts, norms and values relevant to different fields of conflict management practice.
- Situate self in the context of systems and appraise the impact of assistance or intervention on the conflict system.
- Appraise the suitability of proposed or actual third-party conflict interventions.
- Identify and explain the implications and impact of engaging in conflict management for self, individuals, professionals and other stakeholders.
Professional Skills & Practices
- Apply systems thinking to the design of holistic conflict management and alternative dispute resolution processes for application in diverse organizational contexts.
- Compare, select, and utilize stakeholder mapping tools to support the design of conflict management processes.
- Select third-party intervention mechanisms demonstrating sensitivity to culture and context.
- Demonstrate advanced problem solving, facilitation and communication skills relevant to conflict management practice with focus on their application in third-party intervention processes.
- Demonstrate basic competencies in a range of negotiation and mediation process with individuals and groups, and the ability to adapt approaches to circumstances.
- Build conflict-sensitive capacity to enable others to promote conflict management practices.
- Formulate strategies for monitoring and evaluating third-party intervention processes.
- Appraise and demonstrate the characteristics of a reflective conflict management practitioner.
- Analyze and integrate ethical implications into third-party conflict intervention design and practice.